THARUN PRATTIPATI
Ann Arbor
Summary
- Data analyst who enjoys digging into messy, real-world problems and understanding why systems don’t work as expected
- Experience working with operational and customer data to uncover inefficiencies and turn them into practical, actionable solutions
- Strong interest in analyzing customer behavior, retail systems, and process improvement opportunities
Overview
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1
Certification
Work History
Data Analyst – Retail Client Work
Infosys
Chennai
10.2022 - 04.2023
- Worked on support operations data for a U.S.-based retail client where teams were struggling with slow responses and growing ticket backlog
- Explored ticket-level data to understand what was actually causing delays instead of just looking at surface metrics
- Found that certain issue types (refunds, delivery problems) kept piling up and were not being handled efficiently
- Also noticed that some agents were overloaded while others had fewer tickets, which was slowing things down overall
- Put together simple but clear reports so teams could actually see where things were getting stuck
- Helped teams shift focus toward the right problem areas instead of treating all tickets the same
Education
Master of Science - Information Systems
Central Michigan University
Bachelor of Technology - Computer Science
Kalasalingam Academy of Research and Education
Skills
- Working with data: Comfortable pulling and shaping data using SQL and Python (Pandas, NumPy), especially when datasets are messy or incomplete
- Making sense of it: Strong at exploring data, spotting patterns, and figuring out what’s actually causing a problem (not just what it looks like on the surface)
- Turning insights into something usable: Build dashboards in Power BI and Excel that help people quickly understand what’s going on
- Understanding behavior: Experience analyzing how customers act, what drives demand, and where systems break in real-world scenarios
- Improving processes: Focused on identifying bottlenecks, fixing inefficiencies, and making workflows more practical and efficient
- Thinking through problems: Approach problems with a mix of analysis and common sense, aiming for solutions that actually work in real environments
Certification
- Microsoft Certified: Power BI Data Analyst Associate
- Google Data Analytics Professional Certificate
- Tableau Certified Data Analyst
- IBM Data Analyst Professional Certificate
Projects
Fair Access in Toy Retail
Project:
Studied why premium toys (LEGO, Hot Wheels, Funko) sell out quickly and are not accessible to regular buyers
Work:
- Analyzed sales patterns to understand who purchases and how fast inventory is consumed
- Identified repeat buyers dominating premium stock
- Segmented customers into collectors and occasional buyers
- Built a dashboard to track stock-out speed and demand trends
- Proposed phased releases and purchase limits
Outcome:
Improved accessibility insights while maintaining revenue from high-value customers
Skills:
SQL, Python, Power BI, Customer Segmentation, Demand Analysis
Project Execution Simulation
Project:
Simulated a retail expansion plan where execution delays affected timelines and resource usage
Work:
- Mapped tasks, timelines, and dependencies
- Identified delays caused by resource overuse and task dependencies
- Built a tracking system to monitor progress and workload
- Adjusted task sequencing and resource allocation
Outcome:
Improved execution flow and reduced delays
Skills:
Python, SQL, Power BI, Project Planning, Resource Allocation
Customer Support Workflow Analysis
Project:
Analyzed inconsistent response times in an e-commerce customer support system
Work:
- Examined ticket data to identify slow-moving issue categories
- Found refunds and delivery issues causing delays
- Evaluated workload distribution across agents
- Built a dashboard to highlight trends and inefficiencies
- Suggested improvements in prioritization and task distribution
Outcome:
Improved visibility into bottlenecks and enhanced response efficiency
Skills:
SQL, Python, Power BI, KPI Analysis, Process Improvement
Timeline
Data Analyst – Retail Client Work
Infosys
10.2022 - 04.2023
Master of Science - Information Systems
Central Michigan University
Bachelor of Technology - Computer Science
Kalasalingam Academy of Research and Education