KIMBERLY EAGANS
Killeen,TX
Summary
Military Training Instructor and Army Veteran with over 20 years of experience in training, program management, and operations. Proven track record in process improvement, strategic planning, risk management, and conflict resolution through effective partnerships with diverse stakeholders. Skilled at enhancing program policies, procedures, and developments. Adaptable and resilient professional excelling in challenging environments to streamline organizations and position teams for long-term success. Demonstrated ability to prioritize programs, manage budgets, and continuously plan activities in alignment with corporate strategies, plans, and initiatives. Holds an active SCI Security Clearance.
Overview
20
20
years of professional experience
1
1
Certification
Work History
United States Army Recruiter
United States Army
04.2021 - Current
- Utilized behavioral and situational interview techniques to select top-tier personnel for critical military occupational specialist positions that ended with finding top notch candidates for scarce positions
- Responsible for $1.2 million of property used for professional social entertainment functions
- Managed end-to-end recruitment process, from sourcing and initial screening to candidate onboarding, optimizing efficiency and candidate experience, achieving recognition for being in the top 10% of the company
- Collaborated with potential applicants and families to determine eligibility through community interactions and engagement
- Leveraged various platforms and events to enhance the employer brand, resulting in a 40% success rate
- Demonstrated superior organizational skills by maintaining accurate records and ensuring smooth communication
- Exceeded recruiting metrics by 20% and developed detailed reports for upper management, showcasing commitment to excellence.
Senior Instructor | Trainer
United States Army
04.2018 - 03.2021
- Served as the Joint Culinary Training Center instructor and mentor for over 4,000 students and personnel, advised 400 future executive officers on logistical support operations
- Coordinated, supervised, and scheduled training operations for dining facilities
- Assessed and identified training curriculum program gaps, created action plans to address identified gaps and made recommendations to program administration; contributed to the revision of organizational curriculum plans for over 4,100 personnel
- Instructed over 1,474 hours of the culinary specialist course to over 986 military students, ensuring students were successfully prepared to excel in military operations
- Led an aggressive training course which resulted in successfully increasing the job performance of 600 students with an annual class grade point average of 92% and 96% for first-time pass rate
- Trained over 2,500 students on cooking techniques on various platforms in a field environment, trained 20 new managers on procedures ensuring operations were successfully sustained
- Maintained 100% accountability and maintenance of dining facility equipment valued at $450K, oversaw cash collection of dining facilities valued at over $15K
- Revised test materials, lesson plans, and program of instruction to meet the training and doctrine command accreditation standards; established a detailed course action for the Army Go for Green Program which resulted in ending outdated program focus.
Advanced Culinary NCO
United States Army
04.2004 - 03.2018
- Supervised and directed 60 personnel in the implementation of project objectives, ensuring timely completion and adherence to budgetary constraints
- Managed several functional areas including administrative operations, event planning, logistics, and staff management For an Army consolidated culinary dining facility
- Managed and administered all food service operations for a diverse group of over 3,500 Soldiers, DoD Civilians, and Contractors on a monthly basis
- Supervised and trained 20 supervisors and 110 personnel to include being responsible for their health, welfare, and Professional development
- Conducted 45 live-fire operations, 30-day field training exercises, and 80 range training without incident.
- Enhanced customer satisfaction by implementing effective communication strategies and resolving issues promptly.
- Revamped customer feedback processes, enabling prompt response times and improved issue resolution rates.
- Streamlined operations for increased efficiency by developing and implementing new policies and procedures.
- Established and maintained strong relationships with customers, vendors and strategic partners.
Education
Associate of Arts - General Studies
American Military University
Skills
- Program Management
- Operations Management
- Career Counseling
- Resource Allocation
- Human Capital Development
- Equipment Management
- Policy Implementation
- Interpersonal Relations
- Personnel Management
- Talent Acquisition
- Training and Development
- Leadership and Mentoring
- End-to-End Recruitment
- Applicant Tracking Systems
- Team Leadership
- Conflict Resolution
- Relationship Building
- Process Optimization
- Metric-Driven Recruitment
- Coaching
- Adaptability
- Communication
- Collaboration
- Critical Thinking
- Performance Monitoring
- Budget Management
- Data Analysis
Certification
- United States Army Basic Leadership Course
- United States Army Advanced Leadership Course
- United States Army Senior Leadership Course
- United States Army Recruiting and Retention College Course
- Cadre Training
- United States Army Equal Opportunity Course
Contributions
- Training and Development, Developed and managed curriculum modules to meet the goals and outcomes of the educational value, cultural competency, and quality of training material. Demonstrated ability to assimilate new ideas, concepts, methods, and technologies.
- Logistics Management and Leadership, Proven track record for leading multi-dimensional teams in high-pressure, high-tempo environments producing deliverables on schedule and within required parameters.
Timeline
United States Army Recruiter
United States Army
04.2021 - Current
Senior Instructor | Trainer
United States Army
04.2018 - 03.2021
Advanced Culinary NCO
United States Army
04.2004 - 03.2018
Associate of Arts - General Studies
American Military University
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