Thashah Woods
Charlotte,NC
Summary
Analytical and detail-oriented professional with experience coordinating, planning, and supporting daily administrative functions. Able to succeed in dynamic environments and skillfully manage multiple tasks while remaining reliable and focused. Strong inter-personal skills, proficient in fostering positive professional relationships and communicate effectively at all time.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Administrative Assistant
Mecklenburg County Dept of Community Resources
Charlotte, NC
03.2022 - Current
- Greets and receives customers who are in the center to seek assistance and/ or apply for benefits through the Department of Social Services, Child Support enforcement, Public Health and Veterans Affairs and other community partner services within the CRC.
- Answers incoming calls from clients and vendors in a professional manner.
- Maintains confidential information regarding employees, customers, and business operations.
- Assist with the preparation of budgets and financial statements for upper-level management review.
- Research various State and County computer systems to determine case status and to identify need.
- Collaborate with staff to ensure the customer workflow is efficient and successful, keep current with CRC.
- Acts as backup for other employees by providing support and adapting to requirements of department
- Monitors emails sent to general mailbox accounts for appropriate routing.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Administrative Assistant
Mecklenburg County Dept of Social Services
Charlotte, NC
08.2019 - 03.2022
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Executed record filing system to improve document organization and management.
- Registered Medicaid, Food and Nutrition applications and renewals in NCFAST system.
- Accommodated the Call Center and Eligibility Services Specialist by assigning applications to the appropriate worker using NCFAST and CURRENT and generate eligibility documents to mail to customers.
- Provided ongoing administrative support to case managers, eligibility specialist, and social work supervisors.
- Connected clients with community resources, such as housing assistance, food banks, employment services, and mental health support.
- Handled confidential documents in an organized fashion according to established protocol.
- Provided secretarial and office management support while building cooperative working relationships.
City Carrier Assistant
United States Postal Office
Charlotte, NC
08.2017 - 08.2019
- Prepared appropriate paperwork for delivery of packages and collected payments where applicable.
- Organized packages in route sequence and delivered to correct addresses.
- Scanned items into system to record tracking information.
- Loaded mail onto trucks according to established procedures.
- Performed customer service duties such as providing change of address cards or other postal forms.
- Processed incoming, outgoing mail at post office counter including sorting, weighing, canceling, stamping, and labeling envelopes, packages.
- Provided exemplary services to customers by being pleasant and engaging and offering to assist with mail-related concerns.
Revenue Service Assistant
City of Charlotte (CATS)
Charlotte, NC
09.2014 - 09.2016
- Handled inquiries from customers by providing exceptional listening skills to determine the nature of the call, while providing accurate information regarding CATS bus and train route and schedules and programs to the public.
- Provided primary customer support to internal and external customers.
- Trained new personnel regarding company operations, policies, and services.
- Maintained accurate documentation and case notes, adhering to program compliance requirements.
- Provided feedback to management on customer issues, concerns, and trends.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Handled confidential documents in an organized fashion according to established protocol.
Service Express Agent
Westin Hotel& Resorts
Charlotte, NC
09.2013 - 08.2014
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Ensured compliance with health and safety regulations, maintain a clean and sanitary environment.
- Greeted visitors to provide information and direct to appropriate personnel.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Input customer data into reservation systems and updated to reflect room changes.
Education
Some College (No Degree) -
Johnson & Wales University - Charlotte
Charlotte, NCSkills
- Effective problem solving
- Quality Assurance
- Multi-Task Management
- Clerical Support
- Written and verbal communication
- Organization
- MS Office
- Teamwork and Collaboration
Certification
- Introduction to Technical Support, IBM
Timeline
Senior Administrative Assistant
Mecklenburg County Dept of Community Resources
03.2022 - Current
Administrative Assistant
Mecklenburg County Dept of Social Services
08.2019 - 03.2022
City Carrier Assistant
United States Postal Office
08.2017 - 08.2019
Revenue Service Assistant
City of Charlotte (CATS)
09.2014 - 09.2016
Service Express Agent
Westin Hotel& Resorts
09.2013 - 08.2014
Some College (No Degree) -
Johnson & Wales University - Charlotte
- Introduction to Technical Support, IBM
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