Thasneem Rajudheen

Pursued BCA Computers with 7 Years experience in IT industry as Senior Support engineer in various fields. Worked in different internal & Client application for its support and connected
with stakeholders on their demands and requirements.

Roles & Responsibilities:

• Creating inspiring team environment with an open communication culture.
• Set clear team goals & Delegate tasks and set deadlines.
  Involved in implementing process improvements and driving operational efficiencies.
• Trained & mentor team members on process methodologies and best practices.
• Monitoring and analyzing KPI to measure process performance and identify opportunities for enhancement.
• Handling as a subject matter expert on process management &provide guidance to senior leadership on strategic initiatives.
• Communicating on process changes and updates to relevant stakeholders and ensure smooth transition & adoption.
• Proven work experience as a supervisor.
• In-depth knowledge of performance metrics & SLA.
• Planning team shift timing & adjusting their leaves.
• Dynamic L2 Product Support Engineer with a proven track record at Freespace, excelling in problem management and customer support.
• Enhanced client satisfaction through effective incident resolution and technical assistance.
• Proficient in JIRA and service desk operations, while fostering team collaboration and continuous improvement initiatives.

Top Performer Q3-2018