Ajera
Thatsanaphone Khamsavath
Pinellas Park,FL
Summary
Versatile Project Coordinator with 5+ years in the customer service industry as well and background successfully executing diverse project tasks to meet deadlines. Highly skilled at communicating with colleagues, monitoring status and achieving key milestones. Enthusiastic problem solver and talented team player with superior planning and decision-making skills.
Overview
7
7
years of professional experience
Work History
Lead Project Coordinator
Moses Engineering
01.2023 - 03.2023
- Assisted Project Managers in preparing proposals and generating invoices using Ajera
- Facilitated weekly meetings with fellow coordinators to develop new Standard Operating Procedures for the company
- Managed updates and maintenance of company document templates
- Mentored and trained new coordinators, ensuring smooth onboarding and integration into the team.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Created job files for each project and maintained current data in each file.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Assisted with onboarding newly hired staff members and coached on task prioritization.
- Mentored junior staff members on project management best practices, contributing to their professional development and growth within the organization.
- Maintained open communication by presenting regular updates on project status to customers.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proven ability to develop and implement creative solutions to complex problems.
- Skilled at working independently and collaboratively in a team environment.
- Strengthened communication skills through regular interactions with others.
Assistant Project Coordinator
Moses Engineering
01.2022 - 12.2022
- Utilized various construction management programs to process Change Orders and RFIs efficiently
- Prepared and finalized design documents for permitting and construction across multiple states
- Collaborated with engineers to make specification edits, contributing to project accuracy and quality.
- Contributed to positive client relationships by promptly addressing inquiries and concerns.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Promoted a collaborative work environment through open lines of communication with both internal team members and external partners.
- Reviewed documentation to verify conformance with established project criteria.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Photocopied, distributed and emailed documents to project managers.
- Responded to requests for information on materials to inquiring parties.
- Maintained compliance with industry standards while executing diverse types of projects, ensuring all relevant regulations were adhered to.
- Ensured accurate documentation by maintaining organized project files and records.
Receptionist/Submittals Coordinator
Moses Engineering
05.2021 - 12.2022
- Answered central telephone system and directed calls accordingly.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Routed incoming mail and messages to relevant personnel without delay.
- Managed multiple tasks and met time-sensitive deadlines.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled assignments independently with good judgement and critical thinking skills.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Managed Engineers' on-site visit schedules, ensuring seamless coordination of activities
- Organized and coordinated bi-weekly lunch catering, contributing to a positive work environment
- Orchestrated company-wide birthday celebrations, fostering a sense of camaraderie and employee satisfaction
- Oversaw the processing, logging, and filing of submittals for multiple projects and teams
- Maintained effective communication with sub-contractors and engineers, ensuring timely responses to submittals.
Waitress
Bangkok Square
09.2019 - 10.2022
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
- Used cash registers and credit card machines to cash out customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Trained new servers on restaurant policies and procedures.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Restaurant Hostess
Sushi Inc
08.2016 - 12.2018
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Opened and closed seating sections according to volume of guests.
- Took initial drink orders and relayed information to wait or bar staff.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
Marketing
Santa Fe College
Gainesville, FL 05.2001 -
High School Diploma -
Hollins Highschool
St. Petersburg, FL 05.2001 -
Skills
Outlook/Teams
Ajera
Bluebeam
BIM360
Autodesk
Phone and Email Etiquette
Decision-Making
Multitasking
Detail Oriented
Project Coordination
Documentation Management
Software Knowledge
Alt Name
LAINA
References
- Tyler Detsouvanh, EIT, 863-602-5468, tdetsouvanh@powerdesigninc.us
- Srikanth Sunkari, PE, 352-317-3961, ssunkari@moses-eng.com
- Carly Pace, 352-372-1911, cpace@moses-eng.com
Software
Teams/Outlook
Bluebeam
Capcut
Adobe Lightroom
Davinci Resolve
Timeline
Lead Project Coordinator
Moses Engineering
01.2023 - 03.2023
Assistant Project Coordinator
Moses Engineering
01.2022 - 12.2022
Receptionist/Submittals Coordinator
Moses Engineering
05.2021 - 12.2022
Waitress
Bangkok Square
09.2019 - 10.2022
Restaurant Hostess
Sushi Inc
08.2016 - 12.2018
Marketing
Santa Fe College
05.2001 -
High School Diploma -
Hollins Highschool
05.2001 -