Thauane Araujo
Marietta,GA
Summary
Proven Customer Service Representative at Embratel, adept in critical thinking and computer proficiency, enhanced customer loyalty through empathetic resolution of complaints. Skilled in multitasking and data entry, significantly improved client satisfaction. Excelled in a fast-paced environment, demonstrating a strong work ethic and active listening skills, contributing to increased sales and efficiency at Netatur Tourism.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Embratel
05.2004 - 06.2008
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Travel Agent Assistant
Netatur Tourism
08.2003 - 10.2003
- Assisted in the coordination of group travel arrangements, ensuring a smooth experience for all participants.
- Liaised with airlines, hotels, tour operators, and transportation providers to confirm reservations and troubleshoot any issues that arose during clients'' trips.
- Supported office administration tasks, such as managing incoming calls, maintaining accurate filing systems, and processing payments.
- Handled complex multi-leg international bookings with precision, ensuring seamless travel experiences for clients.
- Created detailed travel itineraries, incorporating flight, accommodation, and activity options tailored to individual client needs.
- Managed client inquiries promptly and efficiently, resolving issues quickly to maintain high levels of satisfaction.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Followed up with customers to increase customer service with travel plans.
- Contributed to increased sales by upselling additional travel services such as insurance, excursions, or upgraded accommodations where appropriate.
- Offered comprehensive travel insurance options, ensuring clients were well-informed and protected.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
Education
No Degree - Teaching English To Speakers of Other Languages
INTERACTIVE COLLEGE
Atlanta, GA05-2012
Associate of Science - Hospitality And Tourism Management
UNIVERSITY SALGADO DE OLIVEIRA - UNIVERSO
Goiania Goias /Brazil12-2005
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Call center experience
- Computer proficiency
- Scheduling
- Appointment scheduling
- Data collection
- Clerical support
Certification
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).
- National Certified Phlebotomy Technician (NCPT) - National Center for Competency Testing (NCCT).
Languages
Portuguese
Native or Bilingual
English
Full Professional
Timeline
Customer Service Representative
Embratel
05.2004 - 06.2008
Travel Agent Assistant
Netatur Tourism
08.2003 - 10.2003
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).
- National Certified Phlebotomy Technician (NCPT) - National Center for Competency Testing (NCCT).
No Degree - Teaching English To Speakers of Other Languages
INTERACTIVE COLLEGE
Associate of Science - Hospitality And Tourism Management
UNIVERSITY SALGADO DE OLIVEIRA - UNIVERSO
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