THAVASELVI BALACHANDAR
McKinney,TX
Summary
5+ years of IT experience, 3.5 years in Salesforce administration, 2 years in Software Quality Assurance with strong knowledge in SDLC and STLC and application support Adaptable Salesforce Administrator boosts performance of Salesforce systems and products. Utilizes strong analytical skills to research market trends, leads and contacts. Drafts error, bug, and malfunction reports and performs maintenance and troubleshooting tasks.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Salesforce administrator & QA
Mobile mini
Phoenix, AZ
10.2022 - Current
- Work closely with OCR developers to map OCR-extracted data fields to corresponding Salesforce objects
- Implement data validation rules to ensure the accuracy and integrity of OCR-extracted information within Salesforce records
- Creation of custom reports and dashboards to monitor the performance and impact of the OCR project
- Expertise in testing OCR functionalities such as text extraction accuracy, data validation, and integration with Salesforce objects
- Proficient in testing the user interface components related to OCR functionalities in Salesforce Lightning Experience
- Verifying the seamless integration of OCR features into the Salesforce UI.
Salesforce administrator
RembrandtChamberMusians
Evanston, IL
08.2021 - 09.2022
- Configured NPSP to comprehensively track and manage donor contributions, ensuring accurate and up-to-date donation records
- Implemented custom fields and objects to capture donation details, payment methods, and acknowledgment preferences
- Utilized NPSP's campaign management features to track and analyze the success of fundraising initiatives
- Implemented custom campaign hierarchies and roll-ups to gain insights into the effectiveness of different fundraising efforts
- Designed and automated acknowledgment processes to promptly recognize and thank donors for their contributions
- Developed customized reports and dashboards to monitor donation trends, campaign performance, and overall fundraising success
- Implemented robust data quality measures to ensure accurate and clean donor information.
Salesforce administrator
Medtronic
Minneapolis
05.2020 - 07.2021
- Implemented robust case management processes to efficiently handle customer inquiries, support requests, and service issues
- Established a comprehensive knowledge base within Service Cloud to empower customers and agents with self-service options
- Automated case assignment, escalation, and status updates to improve response times and resolution efficiency
- Analyzed customer feedback, case resolution times, and support agent performance to identify areas for improvement.
QA Engineer
e-Logistics
Chennai
08.2010 - 05.2011
- Participated in requirement gathering and design review
- Developed and maintained test cases according to the functional specification
- Executed manual testing (functional, regression, and smoke tests)
- Issue management (JIRA)
- Web application testing
- Release sign-off responsibilities.
Technical support engineer - Level1
Statestreet
Boston
12.2009 - 07.2010
- Monitoring systems for alerts
- Follow SOPs to fix the issues
- Escalate the if nature of the issues out of SOP
- Interacting with end-users to gather information and provide timely updates on case resolution
- Creating, tracking, and managing support cases through their lifecycle.
Assistant professor
Pattukkottai polytechnic college
10.2008 - 10.2009
- Worked as a professor for the computer science department
- Helped in building curriculum for students
- Involved in cultural program development.
Education
Bachelor of technology - Information Technology
SASTRA UNIVERSITY
Skills
- Apex
- HTML
- SQL
- Oracle
- Windows
- Linux
- Postman
- Process Automation
- Data Migration
- Dashboard Creation
- Workflow Management
- Data Management
- Teamwork and Collaboration
- Agile Methodology
Certification
- Salesforce Certified Administrator
- Salesforce Certified Platform Developer I
- Google IT support certificate
Immigration Status
GC-EAD holder
Training
IT support training, Perscholas, Dallas, 450+ hours of intensive technical and professional training, Preparing for CompTIA+ certification, Technical Support, Troubleshooting, Hardware and Software Installation, Operating Systems (Windows, macOS, Linux), Customer Service, Network Fundamentals, IT Security Basics, Collaboration and Teamwork
Timeline
Salesforce administrator & QA
Mobile mini
10.2022 - Current
Salesforce administrator
RembrandtChamberMusians
08.2021 - 09.2022
Salesforce administrator
Medtronic
05.2020 - 07.2021
QA Engineer
e-Logistics
08.2010 - 05.2011
Technical support engineer - Level1
Statestreet
12.2009 - 07.2010
Assistant professor
Pattukkottai polytechnic college
10.2008 - 10.2009
Bachelor of technology - Information Technology
SASTRA UNIVERSITY
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