Summary
Overview
Work History
Education
Skills
Timeline
Generic

THAWITEEYA NAMPANYA

Quincy

Summary

Skilled accounting professional with strong background in financial reporting, reconciliations, and audits. Adept at leveraging analytical skills and accounting software to drive accuracy and efficiency. Known for effective teamwork, adaptability, and delivering consistent results. Strong communicator with focus on compliance and process improvement.

Overview

20
20
years of professional experience

Work History

Staff Accountant

Marriott Quincy
09.2019 - Current
  • Controls the hotel main safe
  • Processes all due backs from Front Desk, restaurant, and Banquet
  • Performs monthly bank reconciliation
  • Processes the vendor invoices into the A/P for paying out
  • Creates and sends invoices to the clients
  • Responsible for the accuracy, efficiency and, timeliness of guest, and group billings
  • Reviews accuracy of final statement against sales contract and coordinate with sales/catering managers with billing resolutions
  • Performs payment posting such as credit card transactions, checks, cash, and wire payments
  • Performs day to day transactions according to established hotel processes and procedures
  • Makes collection calls, conducts research and resolves billing questions and discrepancies promptly
  • Manages the chargeback procedure to help resolve the notifications received for the credit card companies
  • Generates statements and reports detailing accounts receivable status
  • Reconciles and responds to all questions related to the Guest and City Ledger
  • Maintains accurate and organizes A/R files
  • Maintained general ledger accuracy through regular account reconciliations, journal entry adjustments, and transaction reviews.
  • Monitored accounts receivable, accounts payable and other account balances to track transactions, avoid discrepancies and maintain accuracy.

Relationship Banker

BANK OF AMERICA
07.2015 - 08.2019
  • Engaged customers in the lobby to assist, educated, and trained customers on how to conduct simple transactions through self-service technologies
  • Ensured customers/clients were connected to the appropriate teammate to help them achieve their financial goals; made sure service and specialized needs were met; and helped drive overall revenue growth
  • Opened deposit accounts and sold banking products (examples: credit cards, CDs, IRAs, loans)
  • Referred opportunities to appropriate specialist such as small business, mortgage and investment
  • During times of high customer traffic, processed transactions accurately and efficiently to build customer confidence and trust, based on established policies and procedures
  • Worked with retail customers to build and deepen relationships by uncovering financial needs and recommending the best products, services and solutions to meet those needs
  • Leveraged available resources and technologies (such as tablets and bank by appointment) to optimize the customer experience and served the customers with operational excellence and accuracy
  • Proactively managed risk in every business, product and service transaction leveraging available tools
  • Assisted customers with inquiries and/or problem resolution in a professional and composed manner, and escalated to manager as appropriate
  • Followed established policies, procedures and guidelines to protect both customers and the company
  • Strengthened client relationships by providing personalized banking solutions and excellent customer service.
  • Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.

Customer Service Coordinator

T.J.MAXX
11.2010 - 05.2016
  • Responsible for operational controls at Front Line Service Desk, Layaway, and Jewelry
  • Ensured front line associates provide prompt, courteous, and knowledgeable service to all customers
  • Resolved customer service issues appropriately and competently
  • Audited and approved all necessary Front Line paperwork
  • Responsible for training and developing store Associates on customer standards, register procedures, and proper Front Line procedures and controls
  • Responded to customer needs through competent customer service and prompt problem-solving.

Teller

SANTANDER BANK
06.2014 - 06.2015
  • Assured that work was balance and consistent according to Santander Policy and Procedures and complied with all audit, regulatory and Security Procedures
  • Efficiently processed both the paying and receiving of customer transactions through a demonstrate knowledge and dexterity in using Teller equipment and systems
  • Followed the Customer First Service Excellence in the interaction with the customers
  • Recognized sales opportunities and cross-sold banks products
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.

SME Campaign Development Specialist

KASIKORN BANK
05.2009 - 02.2010
  • Initiated and developed marketing campaigns for SME (Small/Micro Segment)
  • Products in responsibilities were SME credits and SME credit cards
  • Worked closely with SME Segment Customer Strategy Department, Sale Management Department and other related units to ensure smoothness of the campaigns
  • Developed marketing tools and provided trainings to support related units to reach campaign goals
  • Communicated to sales units regarding the details of the campaigns
  • Tracked campaigns’ feedbacks during campaign were being launched
  • Evaluated the success of the closed campaigns

Marketing Officer

SIAM COMMERCIAL BANK
03.2005 - 07.2008
  • Developed campaigns to maximize growth and profitability for Siam Commercial Bank (Retail Segment)
  • Products in responsibilities were Credit Card Gold/Silver, Platinum Card, Titanium Card, Speedy Cash card, Life Insurance and Deposits
  • Worked closely with Products Department, Customer Strategic Planning Department and Advertising and Sales Promotion Department to ensure smoothness of the campaigns
  • Rolled out campaigns and managed sales channels
  • Developed campaign contents and tools and provided trainings to sales staff
  • Coordinated with SCB nationwide branches regarding campaign details
  • Measured and reported success of the campaigns
  • Defined and tracked campaign effectiveness and adjusted strategies accordingly.
  • Increased brand awareness by implementing targeted marketing campaigns and strategies.

Education

M.A. Degree - Marketing Communications

EMERSON COLLEGE
05-2004

B.A. Degree - Humanities

THE UNIVERSITY OF THE THAI CHAMBER OF COMMERCE
03-2001

Skills

  • Spoken English
  • Thai
  • Microsoft Office
  • Bank reconciliation
  • Accounts receivable
  • Accounts payable
  • Financial reporting
  • Billing accuracy
  • Cash handling
  • Invoice processing
  • Payment processing
  • General ledger maintenance
  • Problem solving
  • Time management
  • Effective communication
  • Monthly journal entries
  • Account reconciliation
  • Monthly / quarterly / year end reports
  • Accounts receivable management

Timeline

Staff Accountant

Marriott Quincy
09.2019 - Current

Relationship Banker

BANK OF AMERICA
07.2015 - 08.2019

Teller

SANTANDER BANK
06.2014 - 06.2015

Customer Service Coordinator

T.J.MAXX
11.2010 - 05.2016

SME Campaign Development Specialist

KASIKORN BANK
05.2009 - 02.2010

Marketing Officer

SIAM COMMERCIAL BANK
03.2005 - 07.2008

M.A. Degree - Marketing Communications

EMERSON COLLEGE

B.A. Degree - Humanities

THE UNIVERSITY OF THE THAI CHAMBER OF COMMERCE

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