Professional Summary
Overview
Work History
Education
Skills
Timeline

Thawny Soto

Lowes Home Improvement Stores
Mint Hill,NC
32
years of professional experience

Dynamic professional with a proven track record at Southwest Airlines, excelling in operational efficiency and team leadership. Recognized for enhancing cargo handling accuracy and fostering collaboration. Strong problem-solving abilities and excellent communication skills drive results in fast-paced environments, ensuring timely service and customer satisfaction. Dependable and detail-oriented, committed to operational excellence. Great communication skills while operating heavy equipment so all team members stay safe. Great collaboration skills so that new resets, displays and projects are done correctly and in the time allotted. Excellent driving record and navagation skills proven during my employment with Airborne Express.

Work History

Merchandise Service Team

4 Years 4 Months
Lowes Home Improvement Stores | 04.2022 - Current

Service bays, make sure product in correct flow and location and bring down top stock. My team also performs resets of bays for new product and reflow by adjusting beam elevations, reading a planogram for product placement accuracy and setting or installing new displays.

Ramp/Operations Supervisor

15 Years 6 Months
Southwest Airlines, SWA | 09.2001 - 03.2017
  • Oversaw ramp operations, ensuring timely aircraft turnaround and adherence to safety protocols.
  • Coordinated staff schedules to optimize workforce efficiency during peak travel periods.
  • Implemented process improvements that enhanced cargo handling accuracy and reduced delays.
  • Trained new team members on operational procedures and safety compliance standards.
  • Conducted performance evaluations, providing feedback to foster professional development among staff.
  • Monitored equipment usage, identifying maintenance needs to prevent operational downtime.
  • Collaborated with cross-functional teams to streamline communication and workflow between departments.

Courier

1 Year 9 Months
Airborne Express | 03.1994 - 12.1995
  • Delivered packages efficiently to designated locations, ensuring timely service and customer satisfaction.
  • Assisted in loading and unloading of parcels, maintaining organization within delivery vehicles.
  • Communicated with dispatch to confirm deliveries and address any logistical challenges encountered on routes.
  • Maintained accurate records of deliveries, including tracking information and customer signatures.
  • Adhered to safety protocols while operating vehicles, contributing to a safe working environment for all staff.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
  • Operated vehicle safely in highly congested areas with no traffic violations.

Education

No Degree - Liberal Arts

Tidewater Community College | Newport News, VA

Skills

Friendly
positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Dependable and responsible
Multitasking
Critical thinking
Active listening
Multitasking Abilities
Excellent communication

Timeline

Merchandise Service Team

Lowes Home Improvement Stores
04.2022 - CurrentRead More

Ramp/Operations Supervisor

Southwest Airlines, SWA
09.2001 - 03.2017Read More

Courier

Airborne Express
03.1994 - 12.1995Read More

Tidewater Community College

No Degree from Liberal Arts
Read More
Thawny Soto