Thaw Sin Htut
Framingham,MA
Summary
Motivated Computer Information Systems student with a background in hospitality and retail, bringing strong customer support and problem-solving skills into the IT field. Experienced in handling systems, resolving issues, and working in fast-paced environments. Seeking an IT support role to grow technical expertise and deliver efficient solutions.
Overview
5
5
years of professional experience
Work History
Sushi Clerk
Ace Sushi Babson College
Wellesley, Massachusetts
08.2024 - Current
- Prepared sushi rolls and sashimi with precision and attention to detail.
- Maintained cleanliness and organization of sushi preparation area and tools.
- Provides friendly customer service, packages, labels, and restocks sushi products, and maintains a clean, safe, and organized the stocks
- Assisted customers with menu selections and provided excellent service.
- Monitored inventory levels of fish, rice, and other sushi ingredients and maintain FIFA according to food safety guidelines
- Trained new staff on sushi preparation techniques and best practices.
- Managed daily cleaning tasks to uphold hygiene standards in the workspace.
- Resolved customer complaints in a professional manner.
- Ensured that all orders were filled accurately before delivery or pick-up.
- Received and stored deliveries in an organized fashion according to company policy.
- Identified any potential issues related to food quality or safety concerns.
Receptionist
Gevora Hotel
Dubai, UAE
05.2021 - 12.2023
- Greeted guests warmly, providing detailed information on hotel services to enhance their stay.
- Managed incoming calls, efficiently directed inquiries to relevant departments, took messages, and transferred calls to appropriate personnel
- Coordinated seamless check-in and check-out processes for hotel guests.
- Resolved guest requests and issues promptly to enhance satisfaction.
- Scheduled appointments and arranged transportation for guests to ensure a smooth experience.
- Processed payments accurately utilizing hotel management software systems.
- Collaborated with team members to enhance guest service experiences, fostering a welcoming environment.
- Ensure the reception area is tidy and presentable, manage office supply inventory
Education
Associate of Science - Computer And Information Systems
Massachusetts Bay Community College
Wellesley Hills, MA04-2026
Certificate - Aviation
Blue Ocean
Dubai, UAESkills
Customer Service & Client Support
- Data Entry & Record Management
- Microsoft Excel (data entry, basic analysis, charts)
- Microsoft Word & PowerPoint
- Basic IT Troubleshooting (software issues, login errors, system navigation)
Communication (verbal & written)
- Time Management
- Team Collaboration
- Multitasking in fast-paced environments
- Problem Solving
- Technical Skills:
- Multitasking in fast-paced environments
Timeline
Sushi Clerk
Ace Sushi Babson College
08.2024 - Current
Receptionist
Gevora Hotel
05.2021 - 12.2023
Associate of Science - Computer And Information Systems
Massachusetts Bay Community College
Certificate - Aviation
Blue Ocean