Thaycha Rodriguez
Coral Springs,FL
Summary
Dynamic and results-driven professional with extensive experience in hospitality and property management, including a successful tenure at Four Seasons Fort Lauderdale. Adept at fostering positive resident relations and driving team performance through effective training and support.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Estates Assistant Property Manager
Estates at Acqualina
Sunny Isles Beach, FL, FL
02.2025 - Current
- Coordinating and overseeing staff, vendors, and contractors involved in building maintenance, landscaping, and other services
- Assisting with scheduling, record-keeping, preparing reports, and managing correspondence
- Supporting the Director of Residences with budget preparation, monitoring expenses, and processing payments
- Addressing resident inquiries, resolving issues, and ensuring a positive living experience
- Assist the association with 558 related matters and defects
Office Manager
Marquis Association Management
09.2023 - 01.2025
- Ensure compliance with condominium rules, regulations, and legal requirements.
- Coordinate communication between residents, property management, and the Board of Directors.
- Maintain accurate records and files, both physical and electronic.
- Assist in financial management tasks such as processing invoices, maintaining financial records, and coordinating with accounting as needed.
- Serve as a point of contact for residents regarding inquiries, requests, and issues.
- Assist with oversight of common area maintenance and improvements.
Hotel Assistant Manager
Four Seasons Fort Lauderdale
Fort Lauderdale, USA
11.2021 - 09.2023
- For every shift, was the appointed MOD. Made decisions on behalf of Executive leadership.
- Developed concierge associates into polished and professional group able to handle every guest request.
- Boosted staff performance using training, coaching, and motivational techniques.
- Managed customer relations with eye for detail and expert service for guests accustomed to 5 star accommodations.
Front Office Manager
The Mark Hotel New York
New York, USA
05.2018 - 04.2021
- Managing and training a team of receptionists and night auditor.
- Troubleshooting emergencies.
- Handling complaints with quick thinking and smart decisions.
- Escorted VIPs and ensure a seamless stay for everyone.
Guest Relations Agent
The Baccarat Hotel New York
New York, USA
02.2015 - 05.2018
- Check In/Check Out Guests.
- Escort guests to rooms and provide hotel tours.
- Coordinated and prepared all reports, VIP cards and purchasing of all amenities.
- Tracking and follow up on guests incidents and complaints.
Education
BACHELORS - HOSPITALITY MANAGEMENT
NYC COLLEGE OF TECHNOLOGY
06.2015
Skills
- Front Office
- Customer Service
- Hotel Management
- Hospitality Industry
- Experience with Yardi, BuildingLink, Opera, and HotSos
Certification
Community Association License, CAM62060
Languages
Spanish
Full Professional
Timeline
Estates Assistant Property Manager
Estates at Acqualina
02.2025 - Current
Office Manager
Marquis Association Management
09.2023 - 01.2025
Hotel Assistant Manager
Four Seasons Fort Lauderdale
11.2021 - 09.2023
Front Office Manager
The Mark Hotel New York
05.2018 - 04.2021
Guest Relations Agent
The Baccarat Hotel New York
02.2015 - 05.2018
BACHELORS - HOSPITALITY MANAGEMENT
NYC COLLEGE OF TECHNOLOGY
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