Monique Knowles
Winter Springs
Summary
Dedicated Customer Service Representative with background in troubleshooting customer issues and CRM software. Quickly identifies issues and finds most effective solutions. Offering successful career history comprising more than 7 years.
Overview
8
8
years of professional experience
Work History
Customer Service
Alorica
03.2022 - 11.2023
- Answer questions about transactions, balances, and payments
- Order new personal and business credit cards and process card related changes and requests, including promotional campaigns offered semi-annually
- Takes ownership of customers issues following problems through to resolution
CNA
Palm Garden Of Port St. Lucie
11.2019 - 04.2021
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted residents with activities of daily living such as bathing, dressing, and eating.
Member Service Representative
Convey
07.2015 - 12.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
Education
Certified Nursing Assistant -
Cambridge Institute of Allied Health And Technology
Altamonte Springs, FLHigh School Diploma -
James Madison High School
Norcross GA03.2004
Skills
- Empathy
- Proficient in Salesforce
- Issue Resolution
- Active listening
- Product knowledge
Professional Overview
Subject Matter Expert in customer service and data entry. Strong organization skills, detailed minded, works well with the public, exhibits top tier management skills, and can handle highly sensitive escalated customer service issues. Proficiency includes organizing team cooperatives and collaborations, reliable and dependable.
Timeline
Customer Service
Alorica
03.2022 - 11.2023
CNA
Palm Garden Of Port St. Lucie
11.2019 - 04.2021
Member Service Representative
Convey
07.2015 - 12.2017
Certified Nursing Assistant -
Cambridge Institute of Allied Health And Technology
High School Diploma -
James Madison High School
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