Thayer Merritt

Administer, and train employees and students on educational technologies, including ExamSoft, Instructure Canvas, Turning Point and Blackboard

Support the primary workstations of approximately fifty employees, including research computers and teaching stations

Provide orientation and mid-year technology training sessions for incoming students and faculty, and provided workshops when new tools were implemented

Provide support to nearly 300 students’ personal computers and mobile devices

Implement technology solutions into skill-based assessments such as OSCEs

Convey user-centric insight to system administrators at the University

Bring technical expertise to a group of faculty and staff performing educational research and development in virtual reality

Conduct research on the use of virtual reality in education

Supervise and train assessment graduate assistants and student technology peer-tutors

Managed day-to-day sales operations of new housing developments

Presented and executed sales offers and contracts with new home builders and buyers

Aided prospective home-buyers in planning a home purchase

Maintained home listings with the MetroList multiple listing service

Tested and categorized all electronic products for online and local sale

Trained all new employees in company processes and testing procedures

Developed product testing procedures and standards

Prioritized tester workloads to match product volume

Diagnosed and repaired damaged small electronics and televisions as necessary

Maintained network and server connectivity to workstations and processing software

Prepared products for sale

Maintained point of sale systems in small retail businesses

Recommended and performed upgrades for small businesses and personal computers

Installed and demonstrated web-based team evaluation software, iPeer, at California Northstate University College of Pharmacy

Trained California Northstate University University College of Pharmacy admissions personnel in use of PharmCAS admissions service

Provided support over the phone advice and support

Disinfected personal and workplace computers containing malicious software and viruses

Trained students, faculty and staff in installation and use of network based pharmaceutical databases, lab software and printers

Arranged sales and support agreements with third party vendors for computer hardware and software

Provided Level 1 and 2 technical support for faculty, staff and students

Resolved issues with smart classroom workstations and technologies

Planned and executed Content Management System based conversion of the college web page

Deployed and configured 215 new tablet notebooks for student use each year

Diagnosed and repaired physical and software problems with student issued convertible tablet notebooks

Aided in the campus wide Novell NetWare and GroupWise to Microsoft Active Directory and Exchange migration for faculty and staff

Installed hardware and software for two classroom computer laboratories for business computing instruction, as well as general lab use

Streamlined cloning and maintenance process for lab computers

Provided Level 1 technical support for students, staff and faculty

Managed upgrade projects and timelines for IT director within the college