Summary
Work History
Education
Skills
Affiliations
Certification
Additional Information
Timeline
Receptionist
Thaylene Pinnick Mickley

Thaylene Pinnick Mickley

Bethlehem,PA

Summary

Dynamic professional with extensive leadership experience in private sector companies and non-profit organizations, specializing in outreach program and curriculum design. Proven track record of driving sales, advancing organizational goals, and enhancing staff training across business, arts, and education sectors. Skilled in developing innovative strategies that foster growth and engagement while maintaining a strong commitment to excellence and continuous improvement.

Work History

Development Coordinator

Elijah House Academy
05.2024 - 12.2024
  • Managed donor database and tracked gifts under $1,000
  • Co-administered NAP and EISTCP tax credit programs
  • Produced donor communications: newsletters, annual reports and campaign materials
  • Supported fundraising strategy through data reporting and gift stewardship
  • Coordinated logistics for events including annual gala and donor engagement days
  • Maintained website development content and managed print collateral
  • Assisted Leadership Team in donor research, volunteer coordination and administrative tasks

Director of Public Relations / Business Development

Butler Portraits
03.2016 - 03.2019
  • Cultivated positive relationships as communications liaison using a CRM database of 80K clients plus over 400 charitable organization contacts, including keeping accurate follow-up detailed records.
  • Conferred with production, graphic design and web-design personnel to coordinate production of corporate communications materials.
  • Planned and organized annual corporate media and other special events.
  • Coached client representatives on effective corporate communications practices for customer acquisition, retention and conflict management.
  • Worked with management to identify trends and developments that might influence PR decisions and strategies for strategic business opportunities.
  • Attended an average of 12 trade shows each year to preserve company relations with distributors, customers and media personnel.
  • Continued education through industry specific and business leadership development workshops.
  • Call center and telemarketing experience
  • Computer proficiency, including the Microsoft Office Suite

Education Specialist / Assistant Director / Lead Instructor

Primrose School
05.2007 - 03.2019
  • Coordinated teacher training, observations and ongoing support for proper implementation of the proprietary Balanced Learning Curriculum and GOLD student assessment program
  • Toured prospective families and assist in enrollment process.
  • Provided management assistance for administrative and operational responsibilities for two Advance D / SACS-CASI accredited schools
  • Implemented data-driven instruction by regularly assessing student progress and adjusting lesson plans accordingly.
  • Restructured day-to-day schedules based on modern knowledge of student performance.
  • Reviewed teacher performance and suggested improvements.
  • Served as team co-manager of 20-30 staff per school for a nine-school network.
  • Designed STEM and Arts based lesson plans to engage students on multiple levels of academic and physical development from Birth to 5th Grade.
  • Interacted with parents, teachers and Regional Director to maintain productive communication, weekly student progress and review areas of improvement throughout program participation.
  • Annually met personal and team performance goals

Director of Children's Programs

Peerless Road Church
01.1999 - 01.2005
  • Designed and led weekly interactive programs for families with children Birth to 12 years old
  • Trained and supervised 40-100 volunteer staff consisting mainly of parents and teenagers
  • Coordinated community-wide character education presentations and creative outreach events
  • Taught in numerous leadership training seminars in both local and international locations
  • Attended Leadership Development Seminars regularly
  • Presented with Bradley County, TN Community Achievement Award, 2004

Public Relations and Customer Service Operator

Patriot Inn Guest House
01.1997 - 01.1999
  • Managed sensitive information for soldiers and their families during assignment transitions
  • Maintained daily guest reservations, financial reports, and provided exceptional customer service

Administration Assistant; English Language Instructor

IJG
01.1995 - 01.1999
  • Provided administrative assistance for the Director of Europe and Middle East Churches
  • Served in various education and counseling positions with teens, elementary, and preschool ages
  • Developed processes for training and implementation of leadership assessments and assignments
  • Prepared and taught weekly and semester-based lessons for private, corporate and collegiate foreign language clientele

Test Administrator

Central Texas College
01.1995 - 01.1997
  • Processed GED and university-level exams and administered military rank qualification tests

Manager of Tours and Outreach

William King Museum - Art and Cultural Center
01.1993 - 01.1995
  • Designed, scheduled and led daily multi-media and hands-on tours for children and adults
  • Trained volunteer docents and public-school teachers on materials provided for all temporary exhibits
  • Assisted Education Director in creating school-age day camp art programs and publications
  • Served as Education and Curatorial Assistant during university internship in 1992

Education

Master's courses - Youth and Family Ministry

Lee University
Cleveland, TN
01.2005

B.A. - Art History

Virginia Commonwealth University
Richmond, VA
01.1992

A.A. - Education

Tomlinson College
Cleveland, TN
01.1990

Skills

  • Experienced with Microsoft Office applications
  • Effective presentation delivery
  • Client case management
  • Research
  • Experienced educator
  • Strong written communication
  • Over a decade in public relations
  • Event coordination
  • Fundraising expertise
  • 10 years of inside sales experience
  • Proficient in telemarketing strategies
  • Talent acquisition
  • Prioritization skills
  • Eight years of sales experience
  • Employee training expertise
  • Extensive customer service experience
  • Project execution management
  • CRM proficiency
  • Effective communication
  • Prospective client outreach
  • Client acquisition strategies
  • Strategic public relations
  • Experience in managing teams
  • Curriculum design
  • Data entry
  • Team collaboration
  • Operations management

Affiliations

American Alliance of Museums

Certification

  • Administrative assistant/receptionist — Proficient, July 2021
  • First Aid /CPR

Additional Information

Languages: Spanish

Timeline

Development Coordinator

Elijah House Academy
05.2024 - 12.2024

Director of Public Relations / Business Development

Butler Portraits
03.2016 - 03.2019

Education Specialist / Assistant Director / Lead Instructor

Primrose School
05.2007 - 03.2019

Director of Children's Programs

Peerless Road Church
01.1999 - 01.2005

Public Relations and Customer Service Operator

Patriot Inn Guest House
01.1997 - 01.1999

Administration Assistant; English Language Instructor

IJG
01.1995 - 01.1999

Test Administrator

Central Texas College
01.1995 - 01.1997

Manager of Tours and Outreach

William King Museum - Art and Cultural Center
01.1993 - 01.1995

Master's courses - Youth and Family Ministry

Lee University

B.A. - Art History

Virginia Commonwealth University

A.A. - Education

Tomlinson College

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