Thayliana Santana
Medical Assistant
Bronx,NY
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
11
11
years of professional experience
1
1
Language
Work History
Medical Assistant
NORTHWELL HEALTH
Bronx, NY
12.2021 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Taught patients about medications, procedures, and care plan instructions.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collected and documented patient medical information such as blood pressure and weight.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in clinic's commitment to quality care.
- Called and faxed pharmacies to submit prescriptions and refills.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Maintained safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Collaborated with healthcare team to create personalized care plans for patients.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Managed inventory of medical supplies and equipment to maintain optimal clinic operations.
- Ensured accurate billing by diligently verifying insurance information for each patient visit.
- Prepared examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients.
Patient Care Technician
OPEN DOOR FAMILY MEDICAL CENTER
Sleepy Hollow, NY
09.2020 - 12.2021
- Work with several attending providers and residents from Family Medicine Program, as well as assisting with procedures
- Medical Assistant, Phlebotomy, ECG tech, Spirometry, Spanish/ English interpreter
- Performs financial and data entry tasks as well as dealing with insurance
- Provides excellent customer service to all patients at all times.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Documented patient information and care activities in electronic health record.
- Used principles of growth and development to provide age-specific treatment and care.
Supervisor
CASPER
Brooklyn, NY
09.2019 - 10.2020
- Be constant ambassador of core values and mission statement by providing and sharing great customer experiences, new messaging, ideas and feedback
- Lead by example and contribute to culture of ownership, continuous improvement, and goal achievement
- Assume managerial duties in absence of Store Manager/Associate Store Manager, including store opening/closing, upholding visual brand standards, maintaining safe working conditions and facilities maintenance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Trained and oriented associates to maximize team performance.
- Resolved conflicts among staff members professionally and fairly, maintaining cohesive team dynamic.
- Monitored loss prevention efforts to minimize theft incidents and maintain overall store security.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Analyzed sales reports to identify trends and opportunities for increased revenue generation within retail space.
Supervisor
BONOBOS
New York, NY
01.2017 - 08.2019
- Establish strong personal relationships with clients to encourage customer loyalty and increase revenue.
- Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout facility consistently met or exceeded expectations.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.
Patient Care Technician
WEILL CORNELL MEDICINE
Brooklyn, NY
03.2017 - 06.2017
- Handled confidential materials and personal matters for office with utmost degree of care, integrity, and discretion
- Contributed to positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in healthcare setting.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Used principles of growth and development to provide age-specific treatment and care.
Senior Sales Associate
EXPRESS
Buffalo, NY
01.2013 - 05.2016
- Trained junior sales associates on best practices in selling techniques, product knowledge, and relationship building.
- Analyzed sales performance data to identify areas of opportunity and develop targeted strategies for improvement.
- Optimized inventory management to ensure timely availability of products for customers, reducing stockouts and lost sales opportunities.
- Delivered exceptional customer service by addressing inquiries, resolving issues, and fostering long-term relationships with clients.
- Exceeded quarterly sales targets consistently through persuasive product presentations and demonstrations.
- Boosted sales revenue by developing and maintaining strong relationships with clients.
- Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
- Developed deep understanding of company's products and services to effectively communicate their benefits to potential customers.
- Enhanced client satisfaction by providing prompt and personalized solutions to their concerns.
Education
Business Administration -
STATE UNIVERSITY OF NEW YORK (SUNY) COLLEGE AT BUFFALO
Buffalo, NY05.2016
Certified Medical Assistant -
ALLEN SCHOOL OF HEALTH SCIENCES
Brooklyn, NY07.2017
Skills
Salesforce, Slack
Microsoft Office Suit, Outlook 365, Windows, Apple O/S
Fluently bilingual in English and Spanish
Certified in ECG, Phlebotomy, Vital Signs, CPR
Patient-focused care, Patient Flow Management
Medical Terminology
Medical billing and coding, Data Entry
Electronic Health Records- ECW, AllScripts, Epic
HIPAA Compliance
Specimens collection and processing
Customer Service
Timeline
Medical Assistant
NORTHWELL HEALTH
12.2021 - Current
Patient Care Technician
OPEN DOOR FAMILY MEDICAL CENTER
09.2020 - 12.2021
Supervisor
CASPER
09.2019 - 10.2020
Patient Care Technician
WEILL CORNELL MEDICINE
03.2017 - 06.2017
Supervisor
BONOBOS
01.2017 - 08.2019
Senior Sales Associate
EXPRESS
01.2013 - 05.2016
Business Administration -
STATE UNIVERSITY OF NEW YORK (SUNY) COLLEGE AT BUFFALO
Certified Medical Assistant -
ALLEN SCHOOL OF HEALTH SCIENCES
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