THAYMI BARRERA-TROYA
Orlando,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
Work History
Customer Service Representative Specialist
Continuum Global Solutions
03.2023 - Current
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
Administrative Assistant
AMYA INVESTMENTS, LLC
09.2019 - 03.2023
- Oversee calendar management, support office operations, and coordinate remote and in-person meetings, compile meeting minutes, prepare invoices, and process expense reports
- Manage a multi-line phone system; transfer calls and relay messages to appropriate personnel
- Maintain and update customer information within customer relationship management (CRM) software
- Create, maintain, and edit documents, correspondence, spreadsheets, files, and presentations
- Selected Achievements:
- Received numerous certificates in recognition of exceptional performance
- Developed and implemented process improvements that increased administrative efficiency.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Lead Supervisor
THE ENCLAVE HOTEL AND SUITES
03.2016 - 09.2019
- Trained, directed, and supervised staff
- Established staff schedules and disseminated tasks and assignments
- Ensured employees provided exceptional customer service to hotel guests; provided service to 80+ guests daily
- Facilitated communication with internal departments and management regarding maintenance needs.
Education
Graduate - Accounting Operations
ORANGE COUNTY TECHNICAL COLLEGE
2019
Microsoft Office Specialist - Accounting Technician
Orange County Technical College
Orlando, FL01.2018
Microsoft Office Specialist Certificate – - undefined
2018
QuickBooks Certificate – - undefined
2018
Skills
- QuickBooks / QBO, CRM Software, Microsoft Office (Word, Excel, PowerPoint), Teams, Zoom
- Double Entry Accounting, Bookkeeping, Accounts Payable, Accounts Receivable, Recordkeeping,
- Customer Service, Remote Customer Support, Conflict Resolution, Problem-Solving
- Call Center Processes
Additional Information
- Recognized for outstanding performance in September 2018.
- Employee of the Month: Jan 2020, May 2021, Dec 2021 and Jan 2022
- LICENSES & SKILLS License: , Real Estate Associate License: State of Florida
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Customer Service Representative Specialist
Continuum Global Solutions
03.2023 - Current
Administrative Assistant
AMYA INVESTMENTS, LLC
09.2019 - 03.2023
Lead Supervisor
THE ENCLAVE HOTEL AND SUITES
03.2016 - 09.2019
Graduate - Accounting Operations
ORANGE COUNTY TECHNICAL COLLEGE
Microsoft Office Specialist - Accounting Technician
Orange County Technical College
Microsoft Office Specialist Certificate – - undefined
QuickBooks Certificate – - undefined
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