Thayna Lommel
25 Years Old
Summary
Passionate about collaborating with diverse individuals and cultures, actively seeking an opportunity to utilize strong interpersonal skills, excellent time management abilities, and a goal-oriented mindset to achieve career development outcomes. Eager to establish a meaningful and long-lasting relationship with a company that aligns with values, focused on building connections and driving success.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Waxing Specialist
European Wax Center
01.2025 - Current
- Boosted clientele through effective promotion of waxing services and referral incentives.
- Improved salon efficiency by maintaining a clean, organized work environment for optimal productivity.
- Proactively addressed customer concerns or dissatisfaction, demonstrating commitment to exceptional service quality.
Au Pair
Cultural Care
01.2023 - 12.2023
- Developed bilingual abilities in Portuguese and Spanish through immersive conversation and activities.
- Supervised children engaged in physical activity, learning and social skills with peers
- Implemented creative activities that stimulated child development in areas such as motor skills, cognitive abilities, and social interactions.
Commercial Manager
Atlas Santos - Licensed Ships Management
01.2022 - 12.2022
- Responded to customer requests for products, services, and company information.
- Reconciled and recorded receipts, incoming cash, and other fiscal transactions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Utilized customer service software to manage transactions, interactions and track customer satisfaction.
- Facilitated cross-functional collaboration between marketing, sales, and editorial teams to align strategies.
- Expanded international sales by cultivating strong relationships with key clients and distributors.
- Maintained an up-to-date understanding of industry trends and regulatory changes which informed strategic decisionmaking.
- Assisted in the development of company-wide financial goals as part of the executive team.
Sales Associate
Michelle Calcados Femininos
07.2020 - 11.2021
- Conducted efficient cash handling processes, minimizing discrepancies and ensuring accurate financial records.
- Built relationships with customers to encourage repeat business.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Listened to customer needs and desires to identify and recommend optimal products.
Front Desk Receptionist
AngioCorpore
01.2018 - 10.2019
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Administrative Assistant
WickBold
11.2015 - 12.2016
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Received constructive feedback from mentors, leading to improved performance and increased knowledge.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
High School Diploma -
E.E. Prof Maria Pacheco Nobre
Sao Paulo, Brazil 05.2001 -
Timeline
Waxing Specialist
European Wax Center
01.2025 - Current
Au Pair
Cultural Care
01.2023 - 12.2023
Commercial Manager
Atlas Santos - Licensed Ships Management
01.2022 - 12.2022
Sales Associate
Michelle Calcados Femininos
07.2020 - 11.2021
Front Desk Receptionist
AngioCorpore
01.2018 - 10.2019
Administrative Assistant
WickBold
11.2015 - 12.2016
High School Diploma -
E.E. Prof Maria Pacheco Nobre
05.2001 -
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