Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Thayna Singillo

Customer Service
Stony Brook,NY

Summary

Experienced professional seeking full-time position to utilize skills in working with diverse individuals and cultures. Strong interpersonal skills, excellent time management abilities, and a goal-oriented mindset. Committed to achieving career development outcomes. Eager to establish a meaningful and long-lasting relationship with a company aligned with values and goals.

Overview

8
8
years of professional experience

Work History

Au Pair

Cultural Care
01.2023 - 12.2023
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Assisted with housework such as laundry and cooking.
  • Planned and guided age-appropriate tasks like reading, crafts.
  • Developed bilingual abilities in Portuguese through immersive conversation and activities.
  • Met with parents about daily activities, positive developments, and issues.
  • Supervised children engaged in physical activity, learning and social skills with peers.
  • Helped children complete homework assignments and school projects.
  • Transported children to and from school, medical appointments and extra-curricular activities.
  • Implemented creative activities that stimulated child development in areas such as motor skills, cognitive abilities, and social interactions.

Customer Service Representative

Atlas - Licensed Ships Management
01.2022 - 12.2022
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Tracked customer service cases and updated service software with customer information.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
  • Facilitated cross-functional collaboration between marketing, sales, and editorial teams to align messaging strategies.
  • Developed tailored marketing plans to attract key international clients and foster long-term relationships.
  • Expanded international sales by cultivating strong relationships with key clients and distributors.

Sales Associate

Michelle Calcados Femininos
07.2020 - 11.2021
  • Built relationships with customers to encourage repeat business.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Conducted efficient cash handling processes, minimizing discrepancies and ensuring accurate financial records.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Listened to customer needs and desires to identify and recommend optimal products.

Front Desk Receptionist

AngioCorpore
01.2018 - 10.2019
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.

Administrative Assistant

WickBold
11.2015 - 12.2016
  • Scheduled office meetings and client appointments for staff teams.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Executed record filing system to improve document organization and management.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.

Education

High School Diploma -

E.E. PROF MARIA PACHECO NOBRE
05.2001 -

Skills

    Cultural immersion

    Complaint resolution

    International sales support

    Shipping procedures understanding

    Administrative support

    Problem-solving skills

    Sensitive information handling

    Multimedia integration

    Exceptional Writing

    Strategic sales knowledge

    Customer Relationship Management

    Client Relations

Languages

English
Native or Bilingual
Portuguese
Native or Bilingual

Timeline

Au Pair

Cultural Care
01.2023 - 12.2023

Customer Service Representative

Atlas - Licensed Ships Management
01.2022 - 12.2022

Sales Associate

Michelle Calcados Femininos
07.2020 - 11.2021

Front Desk Receptionist

AngioCorpore
01.2018 - 10.2019

Administrative Assistant

WickBold
11.2015 - 12.2016

High School Diploma -

E.E. PROF MARIA PACHECO NOBRE
05.2001 -

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Thayna SingilloCustomer Service