Thayned Z. Gutierrez

• Processed customer transactions efficiently and accurately, handling cash, credit, and electronic payments while ensuring a smooth checkout experience.
• Provided friendly and professional customer service by assisting shoppers, answering inquiries, and resolving issues to enhance customer satisfaction.
• Maintained a positive and welcoming attitude in a fast-paced environment, effectively managing high-volume sales during peak hours.
• Developed strong multitasking and time management skills by balancing cash register operations, bagging items, and addressing customer needs simultaneously.
• Strengthened communication and interpersonal skills by engaging with a diverse range of customers and collaborating with team members to support store operations.
• Gained proficiency in operating point-of-sale (POS) systems, handling returns, processing price adjustments, and applying store promotions accurately.
• Demonstrated reliability and attention to detail by ensuring cash drawer accuracy, adhering to company policies, and maintaining organized workstations.
• Built problem-solving skills by assisting customers with payment discrepancies, price checks, and product inquiries in a professional and efficient manner.

• Work collaboratively with crew members to ensure tasks are completed efficiently, fostering a strong team dynamic that enhances overall productivity and operational success.
• Communicate clearly and effectively with team members, supervisors, and other stakeholders to ensure seamless coordination, minimize errors, and optimize workflow.
• Demonstrate a consistently positive attitude, contributing to a supportive and motivating work environment that encourages teamwork, problem-solving, and high performance.
• Adapt quickly to changing work conditions, challenges, and team dynamics while maintaining focus on achieving company objectives and delivering high-quality results.

• Job Shadowing at Marriott Marquis ( Feb 15 - Apr 17 )
• Job Shadowing at the Marriott has offered me high level experience

This is because of the high professionalism offered throughout their employees, they've prepared us for a professional environment involving communication, problem solving skills, and manners

• Fund Raising

CTE has allowed me to incorporate my planning skills into fundraising. Creating fundraisers comes with a lot of work including having organization in planning. I've been able to create next to my partner a highly successful fundraiser which came with a lot of planning and problem solving

• Event Planning, Marketing, and Introduction to Hospitality

Overall, CTE Hospitality have offered three main purposes of learning I've grown in all three areas extending to other branches and skills that allow me to be successful in the workforce area. Marketing has helped me with my communication and presentation skills. Introduction to Hospitality opened a world of professionalism and matureness. As for event planning, skillful organization and comprehension of people.