Summary
Overview
Work History
Education
Skills
Languages
Timeline
Intern
Thaysa Sitita

Thaysa Sitita

Los Angeles,CA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the health industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Accomplished in providing unsurpassed support to demanding customers.

Overview

9
9
years of professional experience

Work History

ESR

Máximas
Los Angeles , CA
03.2022 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Providing customers with the different health plans in there areas provided by medical, and ensuring that they have a clear understanding on which plan fit them and their family best.
  • Assisting customers selecting a doctor in there area
  • Working hand to hand with medical eligibility workers to ensure customer receives the correct information regarding their medical benefits
  • Handled day-to-day customer contact via phones, faxes and emails.
  • Responded proactively and positively to rapid change.
  • Communicated professionally with colleagues, and clients.
  • Answered average of Number calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.

Receptionist/ Managed Doctor Clinic

Seersoft
Los Angeles, CA
01.2021 - 03.2022
  • Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
  • Built relationships with physicians to create steady referral pipeline.
  • Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
  • Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
  • Prepared and retained records, files and reports according to various government and practice standards.
  • Supervised team of 3 doctors, 1 medical assistant, and 2 therapist.

Area Supervisor

Ross Dress For Less
City Of Los Angeles, CA
05.2013 - 02.2020
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Tracked hours and inventory usage, and prepared associated reports.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Processed orders and issued documentation.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Determined performance benchmarks and completed ongoing evaluation of employee work.
  • Planned sequence of operations and established schedule.
  • Trained team members in successful strategies to meet operational and sales targets.

Education

Bachelor Of Science - Psychology

California State University - Northridge
Los Angeles, CA
08.2027

Skills

  • Flexible and Adaptable
  • Self-Motivated
  • G-Suite
  • Dependable and Responsible
  • Teamwork and Collaboration
  • Teambuilding
  • Decision-Making
  • Analytical and Critical Thinking
  • Planning and Coordination
  • Organization and Time Management

Languages

Spanish
Native or Bilingual

Timeline

ESR

Máximas
03.2022 - Current

Receptionist/ Managed Doctor Clinic

Seersoft
01.2021 - 03.2022

Area Supervisor

Ross Dress For Less
05.2013 - 02.2020

Bachelor Of Science - Psychology

California State University - Northridge

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Thaysa Sitita