Thayssa Guimaraes
Derby,CT
Summary
Experienced medical office administrator with a strong focus on enhancing patient care and workflow efficiency at Bridgeport Family Medicine. Proficient in Microsoft Word and fluent in English, Portuguese, and basic Spanish, facilitating effective communication with diverse patient populations. I demonstrates exceptional organizational and multitasking abilities, resulting in improved customer service and administrative operations. I am committed to learning skills to further advance excellence in healthcare and other environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Bridgeport Family Medicine
Bridgeport, CT
06.2023 - Current
- Processed patient payments and scanned identification and insurance cards.
- Entered insurance, demographics and health history into patient database.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled and confirmed patient appointments and consultations.
- Checked patients in and out for appointments and collected co-payments.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Receptionist
Family Vision Center, Vision Source
Bridgeport, CT
02.2021 - 09.2022
- Scheduled and confirmed patient appointments and consultations.
- Verified insurance coverage for appointments and collected co-payments as required.
- Entered insurance, demographics and health history into patient database.
- Checked patients in and out for appointments and collected co-payments.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
Education
GED Program
Shelton, CT01-2023
Skills
- Medical Office Administration
- Letter preparation
- Inpatient care
- Multilingual Support Expertise
- Multitasking
- Organization and time management
- Microsoft Word
- Fluent in English and Portuguese Communication
Certification
- Cardiopulmonary Resuscitation (CPR) & First Aid Certification for Adults, Children, and Infants
Languages
Portuguese
Native/ Bilingual
English
Native/ Bilingual
Spanish
Limited
References
References available upon request.
Timeline
Medical Receptionist
Bridgeport Family Medicine
06.2023 - Current
Receptionist
Family Vision Center, Vision Source
02.2021 - 09.2022
GED Program
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