Victoria Frias

• Managed household operations, including budgeting, scheduling, and multitasking for a family of five.
• Developed strong organizational and time management skills to balance daily responsibilities.
• Applied problem-solving, conflict resolution, and leadership to manage family needs effectively.
• Coordinated and supervised children's activities, education, and well-being, demonstrating adaptability and interpersonal skills.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.

• Maintained cleanliness and sanitation of public areas, restrooms, and workspaces.
• Managed time effectively to complete daily tasks.
• Followed safety protocols and assisted with basic facility maintenance.
• Maintained patient and hospital confidentiality.
• Maintained a high level of customer satisfaction by addressing concerns promptly and professionally.
• Supported overall facility maintenance by reporting any observed issues or damages to appropriate personnel promptly.
• Worked with team members from multiple departments to maintain strict cleanliness standards.
• Followed specific cleaning schedules based on patient needs.

• Performed nightly audits, reconciled accounts, and managed end-of-day financial reporting.
• Addressed guest needs, handled overnight emergencies, and ensured guest satisfaction.
• Generated daily occupancy and revenue reports using hotel management systems.
• Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Performed nightly updates to room charges and rates.
• Communicated effectively with other departments such as housekeeping, maintenance, and food and beverage services to meet guest needs efficiently.
• Improved guest satisfaction by efficiently handling check-ins and check-outs during overnight shifts.
• Documented accounts and logs throughout shift to keep up with requirements.
• Processed payments securely using the property management system while adhering to strict privacy guidelines.

• Company Overview: Kangaroo Express and Valero Gas Station
• Supervised staff, maintained inventory levels, and ensured excellent customer service.
• Handled cash, reconciled registers, and prepared financial reports.
• Implemented loss prevention strategies and coordinated with vendors.
• Monitored sales performance and achieved operational goals.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Developed strong working relationships with staff, fostering a positive work environment.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Increased sales through effective merchandising strategies and targeted promotions.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

• Completed Virginia Property & Casualty Insurance Pre-Licensing Course (40 Hours)
• Self-Study
• Commercial Policy Types (Business Owners Policies, Workers’ Compensation, Commercial Auto, Umbrella)
• Policy Endorsements & Renewals
• Basic Claims Process & Risk Assessment
• Virginia Insurance Laws & Compliance

Medical billing and coding involve translating medical documentation into standardized codes for billing purposes and ensuring accurate payment from insurance companies. Medical coders assign codes to diagnoses, procedures, and services, while medical billers prepare and submit claims to insurance providers and patients.