Jenny Smith
Lindstrom,MN
Summary
Innovative Content Writer with over 3 years of experience in Sales and Marketing. Organized and dependable candidate successful at managing multiple priorities with a positive attitude while working under pressure and a willingness to take on added responsibilities and adapt to new situations and challenges to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level content writing or technical writing position. I am ready to help your team achieve company goals and enhance the organizational brand.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Technical Writer
Rosenbauer America
Wyoming, MN
10.2020 - Current
- Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
- Proofread copy written by colleagues to correct spelling, punctuation and grammar.
- Analyzed developments in field to update instruction literature.
- Carefully documented technical workflows for education of newly hired employees.
- Carried out day-to-day duties accurately and efficiently.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Organized material to research and complete writing tasks.
- Followed company policies and editorial guidelines to craft thorough, well-written content.
- Observed in-progress operations to identify important steps for technical instructions.
Scheduling Coordinator
Wrestling Mindset
Lindstrom, MN
05.2019 - Current
- Worked with manager and supervisor to plan and coordinate training schedules.
- Set up Mindset training appointments with customers.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Input data in Excel spreadsheets to create updated status reports for quick reference of client training progress.
Conversion Copywriter
The Branding Bureau
Lindstrom, MN
02.2019 - Current
- Wrote advertising copy for online content, adhering to employers' overarching brand identity and personality.
- Edited content produced by senior executives, modifying text to conform to company-wide branding standards and publication guidelines.
- Formatted copy to align with project-specific guidelines.
- Conducted research to identify audience demographics, incorporating collected data into future copy.
- Customized brand message to reach and capture target audience interest and drive engagement.
- Selected high-quality photos and videos to complement written copy.
- Improved search result rankings with targeted SEO strategy.
- Reviewed and edited final copy for accuracy and to correct grammar errors.
- Sourced third-party content and contributions to incorporate diverse writing styles.
- Wrote social media outreach posts on both informational and promotional topics.
- Improved click conversion rates with strategic creation of online advertisements.
- Produced original, creative content for promotional advertisements and marketing materials.
- Created high-impact messaging for marketing media, contributing to increases in revenues and market share.
Public Relations Officer
US Navy Sea Cadet Corps
Minneapolis, MN
05.2015 - 08.2019
- Maintained proactive media relations program by distributing news releases for placement, building strong relationships and monitoring media.
- Monitored and evaluated industry media coverage by managing social media platforms and contributing engaging articles to range of industry publications.
- Executed social media plans to create cohesive online presence.
- Developed brand media relations strategies that bolstered community awareness and knowledge.
- Produced and distributed internal and external communications.
- Assisted with marketing strategy development to increase public awareness and customer engagement.
Convenience Store Manager
Corner Express
Centerville, MN
10.2009 - 07.2015
- Safeguarded store and engaged in cash and inventory control through security equipment and procedures and eliminated store liability by adherence to applicable alcohol and tobacco regulations.
- Managed employee hours to set schedule and store operation budget appropriately, personally covering cashier shifts and general store duties to minimize store labor cost during slow hours.
- Managed appropriate inventory levels of product at store to avoid shrink and waste, placed orders for inventory running low and evaluated sales performance of items to plan for future stocking strategy.
- Completed daily paperwork on sales reporting, banking and payroll reporting.
- Protected employees and customers by providing safe and clean store environment in bathrooms, on shelves, floors and fridge doors and around store entrance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Managed overstocking, restocking and inventory control.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained and developed personnel to improve safety, employee relations and resolve [Type] issues.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Reduced workflow inconsistencies by recruiting and hiring capable staff members.
- Maintained financial accuracy when handling revenue each day.
- Maintained store equipment, printers and fax machines.
Realtor
Coldwell Banker Burnet
White Bear Lake, MN
05.2009 - 11.2011
- Compared recently sold area properties to determine competitive market prices.
- Advised and informed prospective clients on current market activities and conditions.
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Verified payment and loan paperwork for property sales by working closely with banks, buyers and sellers.
- Completed property walkthroughs before completing deals to uphold accuracy in listings and appraisals.
- Increased home sales through persuasion, negotiation and closing prowess.
- Educated clients by delivering explanations of short sales processes, mortgage loan processing and foreclosures.
- Confirmed compliance with federal and state laws to enforce regulations and monitor sales.
- Educated clients on changing or updating properties, buying and selling techniques and processes to maintain curb appeal.
- Interviewed clients and generated lists of potential properties meeting specific requirements from available listings.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
- Presented purchase offers to sellers for consideration.
- Advertised client properties through websites, social media and real estate guides.
- Created and implemented marketing plans to drive sales and coached staff on new strategies for maximum results.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Negotiated, facilitated and managed real estate transactions.
- Maintained connections with clients to encourage repeat business and referrals.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Reviewed market research data and changed sales plans accordingly.
Auditing Supervisor
Liberty Mutual Insurance Company
St Louis Park, MN
08.1996 - 05.1998
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Worked with management team to implement proper division of responsibilities.
- Identified individual employee's unique work styles and adapted management methods.
- Set overall vision and provided team leadership.
- Interviewed, hired and trained new employees for production positions.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Audited workers' compensation files ensuring proper payment distribution.
- Maintained and monitored client files
- worked cohesively with partnered law offices.
Education
Marketing Communications & Business Administration
Bemidji State University
BemidjiAssociate of Arts - Creative Writing
Century College
White Bear Lake, MN08.2017
High School Diploma -
St Francis Senior High School
St Francis, MN06.1996
Skills
- Creative Cloud
- Build Releases
- Audience Adaptation
- Client Requirements
- Technical Research
- Document Library Development
- MS Office Proficiency
- Team Support
- Photo Editing Software
- Graphics Creation
- Instruction Writing
- Problem Analysis
- Technical Document Reading
- Editing Literature
- Style Guides
- Project Deadlines
- Microsoft Visio
- Filing Procedures
- Complex Technical Information
- Google Slides
- ISO Standards Certified ISO 2009:2015 Auditor
- Team Meetings
- Digital Filing
- Graphic Presentations
- Template Designs
- Sentence Structure
Certification
- Hootsuite Platform Certification, Hootsuite, December 2019
- Mimic Pro, Stukent, April 2018
- ISO 9001 Auditor, Rosenbauer America, May 2022
Hobbies
- Extensive perennial gardening
- Drag racing
- Short story writing
Timeline
Technical Writer
Rosenbauer America
10.2020 - Current
Scheduling Coordinator
Wrestling Mindset
05.2019 - Current
Conversion Copywriter
The Branding Bureau
02.2019 - Current
Public Relations Officer
US Navy Sea Cadet Corps
05.2015 - 08.2019
Convenience Store Manager
Corner Express
10.2009 - 07.2015
Realtor
Coldwell Banker Burnet
05.2009 - 11.2011
Auditing Supervisor
Liberty Mutual Insurance Company
08.1996 - 05.1998
- Hootsuite Platform Certification, Hootsuite, December 2019
- Mimic Pro, Stukent, April 2018
- ISO 9001 Auditor, Rosenbauer America, May 2022
Marketing Communications & Business Administration
Bemidji State University
Associate of Arts - Creative Writing
Century College
High School Diploma -
St Francis Senior High School
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