Amy Jones
Montgomery,TX
Summary
Boutique Input Manager with 7+ years experience helping to grow a successful online boutique from the ground up. Proficient in Comment Sold platform, Shopify platform, MS Word, MS Excel, MS Outlook, and type 75 plus words per minute.
Overview
7
7
years of professional experience
Work History
Input Manager
Rush Apparel
Magnolia, TX
09.2017 - Current
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- inputting new inventory for on hand merchandise as well as for live shows at market.
- Writing detailed descriptions with measurements of new merchandise to be visible on website, app, Facebook/Instagram, TikTok, as well so keywords for Google searches.
- Packed and shipped product to customers using Comment Sold, Shopify, Shipstation, and Shipping Easy platforms.
- Pulled customer orders on an as needed basis.
- Solved customer service issues in regards to errors in inventory.
- Contacted vendors to place new orders and when delivered orders weren’t correct.
SKUed new product and assigned it locations. - Assisted with TikTok customer service issues.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Established processes to ensure efficient workflow throughout the organization.
- Provided leadership during times of organizational change or crisis situations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Conducted regular staff evaluations and provided constructive feedback.
- Developed and executed strategic plans for business growth.
- Implemented effective policies and procedures for operations.
- Maintained up-to-date knowledge of industry trends and best practices.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Developed long-term partnerships with external vendors.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
Education
High School Diploma -
Hargrave High School
Huffman, TX05-1993
Some College (No Degree) -
Lone Star College System
Spring, TXSkills
- Operations Management
- Strategic Planning
- Business Development
- Marketing
- Policy Implementation
- Staff Development
- Verbal and written communication
- Team Leadership
- Staff Management
- Brand Management
- Complex Problem-Solving
- Staff Training and Development
- Product Management
Timeline
Input Manager
Rush Apparel
09.2017 - Current
High School Diploma -
Hargrave High School
Some College (No Degree) -
Lone Star College System