Zollie Keebler
Prattville
Summary
Professional in food service management with strong track record in leading teams and optimizing operations. Skilled in strategic planning, cost control, and customer satisfaction. Known for adaptability, effective communication, and fostering collaborative work environment. Proven ability to drive results and meet organizational goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
General Manager
Red Lobster
10.2024 - Current
- Analyzed market trends and competitor activities to identify opportunities for improvement and innovation
- Oversaw daily operations of a busy restaurant, ensuring smooth and efficient service
- Managed a team of 30-40 staff members, providing training, coaching, and performance evaluations
- Developed and implemented standard operating procedures to improve efficiency and consistency in service delivery
- Maintained high standards of cleanliness, sanitation, and safety throughout the restaurant
- Created employee schedules to optimize staffing levels while meeting business demands
Business Owner
Zees Over Yonder
01.2024 - Current
- Maximized dining experience by designing an inviting atmosphere through thoughtful interior design choices and menu selections.
- Collaborated with local community organizations on various initiatives to boost brand visibility while giving back to the community.
- Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
- Negotiated favorable lease terms for the restaurant location resulting in reduced overhead costs and increased profitability.
- Implemented high-quality food safety protocols to ensure the health and well-being of patrons and maintain compliance with regulations.
- Enhanced customer satisfaction by implementing efficient service processes and training staff on exceptional customer service techniques.
General Manager
O'CHARLEYS RESTAURANT AND BAR
01.2021 - 08.2023
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
- Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
- Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
- Developed and implemented comprehensive employee training programs that covered essential foodservice skills, customer service, and safety protocols.
- Expanded catering services to accommodate various events, increasing overall sales revenue for the business.
Restaurant Owner/Operator
THE LUNCH BOX
01.2018 - 12.2020
- I owned and operated a restaurant and closed due to the pandemic! Handle daily operations such as opening and closing store, payroll, scheduling, cash deposit and multiple restaurant office task
- Implemented high-quality food safety protocols to ensure the health and well-being of patrons and maintain compliance with regulations.
- Negotiated favorable lease terms for the restaurant location resulting in reduced overhead costs and increased profitability.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Coordinated with catering staff to deliver food services for special events and functions.
Gen. Manager
Jack's Family Restaurants
10.2009 - 01.2018
- Opening and closing store!
- Manage a team of 15-20 employees!
- Cash deposit and scheduling!
- Truck order processing and receiving!
- Serve Safe Certified!
Store Manager
Applebee's
05.2006 - 10.2009
- Provided store management and scheduling
- Opened and closed the restaurant at end of shift
- Handled customer inquiries and complaints
- Achieved sales goals
- Responsible for budget management
- Trained, developed, and managed store employees
Education
Associate in Arts (AA) - Culinary Arts
Virginia College-Birmingham
Birmingham, AL05.2009
Associate - Food Service Management
Virginia College-Birmingham
Birmingham, AL05.2009
High school or equivalent - undefined
Montevallo High School
Montevallo, AL05.2005
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Cost control
- Marketing and promotions
- Sales growth
- Scheduling and rostering
- Customer service
- Performance evaluations
- Staff supervision
- Purchasing
- Staff leadership
- Hiring standards
- Ordering supplies
- Special events planning
- Health inspections
- Bar management
- Promotions planning
- Portion control
- Food storage
- Food safety management
- Employee performance evaluations
- Delegating assignments and tasks
- Inventory management
Certification
- Certified ServSafe Proctor, ServSafe - 2005-Current
- Certified Catering Specialist, Virginian College, Birmingham, AL
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 40 staff members.
- Resolved product issue through consumer testing.
- Achieved labor and food cost control by introducing better inventory and scheduling tasks.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
General Manager
Red Lobster
10.2024 - Current
Business Owner
Zees Over Yonder
01.2024 - Current
General Manager
O'CHARLEYS RESTAURANT AND BAR
01.2021 - 08.2023
Restaurant Owner/Operator
THE LUNCH BOX
01.2018 - 12.2020
Gen. Manager
Jack's Family Restaurants
10.2009 - 01.2018
Store Manager
Applebee's
05.2006 - 10.2009
Associate - Food Service Management
Virginia College-Birmingham
High school or equivalent - undefined
Montevallo High School
Associate in Arts (AA) - Culinary Arts
Virginia College-Birmingham
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