Timothy Galvin
Emergency Disaptcher
South Berwick,ME
Overview
20
20
years of professional experience
8
8
years of post-secondary education
Work History
Emergency Dispatcher
Town of Exeter
Exeter, NH
01.2004 - Current
- Answer 911 Emergency and non-emergent calls for Police, Fire, EMS, and Town Services then decide what to do next.
- Skilled in multitasking in high-pressure/stress environments of immediate need while managing finite resources.
- Manage, deploy, and track scarce resources for Police, Fire, EMS, Public Works, and other Town Departments.
- Appointed Communications Training Officer in 2010 responsible for selecting and training new Emergency Dispatchers and creating, maintaining, and updating a 12-week training program to exceed Agency, State, and Federal requirements.
- NCIC Terminal Area Coordinator responsible for the certification of all staff with NCIC/CJIS compliance directives, review and auditing of current transactions with State and Federal computer systems.
- A total of 50+ FEMA Certifications including Radiological Emergency Response (IS-301 2013) The Incident Command Series (IS-700, 775, 800, 100, 200, 300) for Emergency Operations Center Level 3 and 4 emergency events, Critical Infrastructure Protection (IS-821), Hazardous Materials (IS-5.A), State Disaster Management (IS-208.A).
- Multiple professional certifications from organizations including APCO (Association of Public-Safety Communications Officials), NENA (National Emergency Number Association), Power Phone, Police One, and Texas A&M Engineering Extension Service.
Office Staff, Sales, Service, Advertising, and Marketing
Dependable Waterproofing Services, Inc.
Dover, NH
01.2002 - 01.2004
- Office Staff – Answering calls, scheduling new work, and rework.
- Sales – In-home inspection, consultation, and sales.
- Service – Installation of basement waterproofing products and services.
- Advertising – scheduling and staffing home show booth for direct interaction with the public. Creation, distribution, and assessment of advertising materials.
- Marketing - Market research for new products and services.
Summary
Dedicated 911 Dispatcher offering 20 years of emergency management related experience. Intimately familiar with managing emotions and staying clear-headed under pressure. Extensive training in State CJIS and NCIC protocols as Terminal Area Coordinator.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NH 08.2020 - 05.2022
Associate of Science - Business Administration
York County Community College
Wells 08.2000 - 05.2020
MBA - Business Administration
Southern New Hampshire University
Hooksett, NH 08.2022 - Current
Skills
- Risk mitigation
- Information gathering
- Public safety
- NCIC database
- Deescalation
- Technical aptitude
- Accuracy and precision
- Quality assurance
- Information documentation
- Logistics
- Customer service
- Situational awareness
- Telecommunications
- Emergency procedures
- Employee supervision
- Force deployment
- Police department procedures
- Information intake
- Computer-aided dispatching
- Police and fire procedures
- Map reading skills
- Computer-based dispatch systems
- Data entry proficiency
- Emergency assessment
- Database queries
- Verbal and written communication
- Multitasking and prioritization
- Computer skills
- Critical thinking
- Verbatim transcription
- System maintenance
- Active listening
- Works Well Under Pressure
- Decision-making
- Call management
- Stress tolerance
- Information gathering and relay
- Crisis management
- Teamwork and collaboration
- Problem-solving
Certification
- Emergency Fire Dispatcher certification
- Emergency Police Dispatcher Certification
- NH State Licensee CJIS Systems and Terminal Area Coordinator
- CTO - Communications Training Officer
- PST - Public Safety Telecommunicator
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
"No great thing is created suddenly"
Seneca
Timeline
MBA - Business Administration
Southern New Hampshire University
08.2022 - Current
Bachelor of Science - Business Administration
Southern New Hampshire University
08.2020 - 05.2022
Emergency Dispatcher
Town of Exeter
01.2004 - Current
Office Staff, Sales, Service, Advertising, and Marketing
Dependable Waterproofing Services, Inc.
01.2002 - 01.2004
Associate of Science - Business Administration
York County Community College
08.2000 - 05.2020
Similar Profiles
Ryan StrautRyan Straut
Firefighter at Town of ExeterFirefighter at Town of Exeter
Kirk SalvatoreKirk Salvatore
Roll Off Dumpster Delivery Driver, Truck Driver at Franks Dumpster Rental, Exeter NHRoll Off Dumpster Delivery Driver, Truck Driver at Franks Dumpster Rental, Exeter NH
Frank VecchioFrank Vecchio
Assistant Principal at Exeter Twp High School, Exeter Township High SchoolAssistant Principal at Exeter Twp High School, Exeter Township High School
Jayme ReimelsJayme Reimels
Van Driver at MSAD 35Van Driver at MSAD 35
Trisha HurleyTrisha Hurley
Optician at Kittery Optometric AssociatesOptician at Kittery Optometric Associates