Thea Bain
Leesburg
Summary
Compassionate Registered Nurse experienced in coordinating patient care, implementing treatment plans, and managing healthcare teams. Strengths include critical thinking, communication skills, and ability to work in high-stress environments. Have positively impacted previous workplaces by improving patient satisfaction rates and streamlining case management processes.
Overview
37
37
years of professional experience
4000
4000
years of post-secondary education
Work History
Registered Nurse Case Manager
Independence Blue Cross
Philadelphia
04.2018 - 10.2025
- Educated members on preventive health measures and chronic condition management through personalized wellness plans.
- Facilitated coordination among multidisciplinary healthcare teams to ensure continuity of care.
- Advocated for member health by coordinating evidence-based interventions and connecting with community resources.
- Streamlined care navigation using electronic health records, enhancing outreach efficiency and timely intervention.
- Implemented patient-centric health coaching tailored to diverse populations, boosting program participation.
- Monitored member progress by assessing health status, documenting outcomes, and adjusting care strategies.
- Conducted telephonic triage for acute health concerns from members, ensuring prompt response.
Account Representative I Medical Information Team
C3i Solutions
Horsham
04.2017 - 01.2018
- Executed rapid identification and analysis of safety signals in pharmacovigilance.
- Defined emerging drug safety profiles for all products, enhancing patient risk management.
- Delivered high-quality product safety data and analysis to stakeholders throughout product life cycle.
- Responded to complex medical inquiries from healthcare professionals and patients, ensuring regulatory compliance.
Call Center Clinical Coordinator
ReAdmission Solutions
Philadelphia
02.2016 - 09.2016
- Coordinated clinical case escalations to ensure rapid triage and seamless transfer of complex calls among multidisciplinary teams.
- Streamlined high-volume referral line intake processes through integration of electronic health record systems for improved access to patient data.
- Enhanced regulatory compliance by supporting initiatives with efficient patient data management.
Director of Clinical Operations
Life Choice Hospice
Dresher
08.2013 - 12.2015
- Supervised nursing staff to ensure quality patient care and compliance with standards.
Hospice Registered Nurse
Crossroads Hospice
Plymouth Meeting
03.2012 - 08.2013
Staff Nurse, Emergency Department
Redeemer Health System
Meadowbrook
10.2001 - 05.2012
Staff RN, ER/Trauma Nurse
Albert Einstein Medical Center
Philadelphia
01.2000 - 09.2001
Staff Nurse-ICU, CCU
Lady of Lourdes Medical Center
Camden
01.1992 - 10.1999
Staff Nurse-Medical/Surgical, ICU
Episcopal Hospital
Philadelphia
06.1988 - 01.1992
Education
Bachelor's Degree - Nursing
Immaculata University
Immaculata, PANursing Diploma -
Episcopal Hospital School of Nursing
Philadelphia, PASkills
- Care coordination
- Health coaching
- Patient advocacy
- Chronic disease management
- Patient education
- Healthcare collaboration
- Evidence-based practice
- Problem solving
- Effective communication
- Time management
- Discharge planning
- Patient assessments
- Telephonic triage
- Excellent communication
- Attention to detail
References
References available upon request.
Languages
English
Timeline
Registered Nurse Case Manager
Independence Blue Cross
04.2018 - 10.2025
Account Representative I Medical Information Team
C3i Solutions
04.2017 - 01.2018
Call Center Clinical Coordinator
ReAdmission Solutions
02.2016 - 09.2016
Director of Clinical Operations
Life Choice Hospice
08.2013 - 12.2015
Hospice Registered Nurse
Crossroads Hospice
03.2012 - 08.2013
Staff Nurse, Emergency Department
Redeemer Health System
10.2001 - 05.2012
Staff RN, ER/Trauma Nurse
Albert Einstein Medical Center
01.2000 - 09.2001
Staff Nurse-ICU, CCU
Lady of Lourdes Medical Center
01.1992 - 10.1999
Staff Nurse-Medical/Surgical, ICU
Episcopal Hospital
06.1988 - 01.1992
Bachelor's Degree - Nursing
Immaculata University
Nursing Diploma -
Episcopal Hospital School of Nursing