Thea Bain
Rockledge,PA
Fall seven times; stand up eight.
Japanese proverb
Summary
Dedicated Registered Nurse with a focus on improving patient outcomes through compassionate care and clinical expertise. Background in care coordination, telephone triage, and motivational interviewing, emphasizing preventive health and chronic disease management. Proven ability to communicate effectively and promote health and wellness.
Overview
37
37
years of professional experience
Work History
Registered Nurse Health Coach
Independence Blue Cross
Philadelphia, PA
04.2018 - 10.2025
- Educated members on preventive health measures and chronic condition management through personalized wellness plans.
- Facilitated coordination among multidisciplinary healthcare teams to ensure continuity of care.
- Advocated for member health by coordinating evidence-based interventions and connecting with community resources.
- Streamlined care navigation using electronic health records, enhancing outreach efficiency and timely intervention.
- Implemented patient-centric health coaching tailored to diverse populations, boosting program participation.
- Monitored member progress by assessing health status, documenting outcomes, and adjusting care strategies.
- Conducted telephonic triage for acute health concerns from members, ensuring prompt response.
Account Representative I Medical Information Team
C3i Solutions
Horsham, PA
04.2017 - 01.2018
- Executed rapid identification and analysis of safety signals in pharmacovigilance.
- Defined emerging drug safety profiles for all products, enhancing patient risk management.
- Delivered high-quality product safety data and analysis to stakeholders throughout product life cycle.
- Responded to complex medical inquiries from healthcare professionals and patients, ensuring regulatory compliance
Call Center Clinical Coordinator
ReAdmission Solutions
Philadelphia, PA
02.2016 - 09.2016
- Coordinated clinical case escalations, ensuring rapid triage and seamless transfer of complex calls between multidisciplinary teams for enhanced patient outcomes and regulatory compliance.
- Streamlined intake processes for high-volume referral lines by integrating electronic health record systems, enabling rapid access to patient data and supporting compliance initiatives.
Director of Clinical Operations
Life Choice Hospice
Dresher, PA
04.2013 - 12.2015
- Supervised nursing staff to ensure quality patient care and compliance with standards.
Hospice Registered Nurse
Crossroads Hospice
Plymouth Meeting, PA
03.2012 - 08.2013
Staff Nurse, Emergency Department
Redeemer Health System
Meadowbrook, PA
10.2001 - 05.2012
Staff RN, ER/Trauma Nurse
Albert Einstein Medical Center
Philadelphia, Pennsylvania
01.2000 - 09.2001
Staff Nurse-ICU, CCU
Lady of Lourdes Medical Center
Camden, US
01.1992 - 10.1999
Staff Nurse-Medical/Surgical, ICU
Episcopal Hospital
Philadelphia, US
06.1988 - 01.1992
Education
Bachelor's Degree - Nursing
05-2011
- Member of Sigma Theta Tau, 2009-2011
Nursing Diploma -
05-1988
Skills
- Case management and care coordination
- Telephonic triage
- Microsoft Office/Teams proficiency
- Patient advocacy and education
- Risk assessment techniques
- Health coaching
- Interdisciplinary collaboration
- Motivational interviewing
- Chronic disease management
- Health monitoring and promotion
- Health education
Websites
Languages
English
Professional
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Accomplishments
- Patient Advocacy - Explained treatment procedures, medication risks, special diets and physician instructions to patients.
- Documentation - Ensured charting accuracy through precise documentation.
- Patient Care - Delivered compassionate care that exceeded hospital requirements.Successfully provided quality care to patients in multiple environments.
- Quality Assurance - Ensured and enforced medical office compliance with HIPAA, OSHA and CLIA regulations for maximum quality and control.
Timeline
Registered Nurse Health Coach - Independence Blue Cross
04.2018 - 10.2025
Account Representative I Medical Information Team - C3i Solutions
04.2017 - 01.2018
Call Center Clinical Coordinator - ReAdmission Solutions
02.2016 - 09.2016
Director of Clinical Operations - Life Choice Hospice
04.2013 - 12.2015
Hospice Registered Nurse - Crossroads Hospice
03.2012 - 08.2013
Staff Nurse, Emergency Department - Redeemer Health System
10.2001 - 05.2012
Staff RN, ER/Trauma Nurse - Albert Einstein Medical Center
01.2000 - 09.2001
Staff Nurse-ICU, CCU - Lady of Lourdes Medical Center
01.1992 - 10.1999
Staff Nurse-Medical/Surgical, ICU - Episcopal Hospital
06.1988 - 01.1992
Immaculata University - Bachelor's Degree, Nursing
Episcopal Hospital School of Nursing - Nursing Diploma,