Thea Bais
Sunnyvale
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Stanford Health Care
Stanford
08.2024 - Current
- Facilitated communication between different departments within organization, enhancing collaboration and information flow.
- Developed and implemented filing protocols to streamline document retrieval and enhance organizational efficiency.
- Provided administrative support to management, including scheduling meetings, and managing calendars.
- Prepared agendas and schedules for meetings.
- Coordinated maintenance of DME inventory and office equipment.
- Carried out comprehensive onboarding processes and activities to acclimate new hires.
- Prepared and modified documents, including correspondence, reports, drafts, memos, and emails.
Patient Access Representative
Stanford Health Care
Stanford
04.2023 - 08.2024
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Cultivated positive relationships with patients to enhance satisfaction and ensure access to necessary care.
- Verified insurance coverage for services provided by facility.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Assisted patients in completing necessary forms and documentation.
- Managed patient registration and appointment scheduling efficiently.
Chiropractic Assistant
Stevens Creek Chiropractic
San Jose
10.2019 - 12.2021
- Assisted chiropractors with treatments including applying hot and cold packs, ultrasound therapy or electrical stimulation.
- Scheduled appointments for patients both in person and over the phone.
- Coordinated appointment schedules to optimize patient flow and enhance office productivity.
- Performed one-on-one time with patients and assisted in providing exercises and treatments.
- Handled sensitive patient data and maintained confidentiality.
Education
Bachelor of Science - Kinesiology
San Jose State University
San Jose, California, CA12-2021
Skills
- Document management
- Calendar management
- Patient registration
- Appointment scheduling
- Insurance verification
- Communication skills
- Spreadsheet tracking
- Event planning
- Conflict resolution
- Time management
- Deadline adherence
- Adobe applications
- Vendor management
Projects
- Initiated providing WoWs (Workstations on Wheels) for ED Social Workers and Case Managers as to provide ED staff with adequate equipment to carry out day to day tasks.
- Modified prior Onboarding processes to help new staff acclimatize.
Timeline
Administrative Assistant
Stanford Health Care
08.2024 - Current
Patient Access Representative
Stanford Health Care
04.2023 - 08.2024
Chiropractic Assistant
Stevens Creek Chiropractic
10.2019 - 12.2021
Bachelor of Science - Kinesiology
San Jose State University