Summary
Overview
Work History
Education
Skills
Timeline
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THEA LEHNE CARABAJAL

Amherst

Summary

Proven track record in fast-paced hospitality environment, excelling in customer service and team collaboration. Developed skills in managing high-volume service, ensuring customer satisfaction, and maintaining clean and organized workspace.

Overview

3
3
years of professional experience

Work History

Bartender/Server

BISTRO 63 MONKEY BAR LLC
02.2024 - 05.2025
  • Managed bar inventory, tracking supplies to maintain optimal stock levels for service efficiency.
  • Proficient in crafting a wide range of cocktails and beverages to meet diverse customer preferences
  • Trained new staff on cocktail preparation techniques and customer service standards.
  • Demonstrated ability to handle high-volume orders and maintain composure during busy shifts
  • Exceptional customer service skills, consistently ensuring guest satisfaction and fostering positive experiences
  • Efficiently manage cash transactions and maintain accurate records of sales
  • Maintain cleanliness and organization of bar area to uphold health and safety standards

Bartender

SHAKER HILLS COUNTRY CLUB
06.2024 - 08.2024
  • Delivered exceptional service to club members and guests, ensuring a welcoming and enjoyable experience.
  • Expertly crafted a wide variety of cocktails, mixed drinks, and non-alcoholic beverages to order.
  • Maintained a thorough understanding of the drink and food menus, offering recommendations and answering questions.
  • Accurately processed transactions, handled cash, and maintained the integrity of the cash drawer.
  • Ensured the bar area was clean, organized, and compliant with health and safety regulations.
  • Addressed and resolved customer complaints and issues professionally and promptly.

Server

BURTONS GRILL & BAR
12.2023 - 02.2024
  • Provided excellent customer service by anticipating needs and responding promptly to requests.
  • Demonstrated a comprehensive understanding of the restaurant's menu offerings, including food and beverage options, ingredients, preparation methods, and any specials.

Cashier/Food Service

TROPICAL SMOOTHIE CAFE
07.2023 - 08.2023
  • Operated cash register and accurately processed payments, returns, and exchanges.
  • Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
  • Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.

Server

99 RESTAURANTS
06.2023 - 08.2023
  • Greeted and welcomed guests with a friendly and hospitable attitude, providing a positive first impression.
  • Demonstrated a comprehensive understanding of the restaurant's menu offerings, including food and beverage options, ingredients, preparation methods, and any specials.
  • Addressed any guest concerns, inquiries, or special requests promptly and professionally, striving to exceed their expectations.
  • Managed multiple tables and guest needs simultaneously while maintaining a high level of attention to detail.

Customer Experience Sales Floor Associate

AFES EXCHANGE MILITARY
03.2022 - 07.2022
  • Implemented strategies for increasing customer engagement through cross-selling initiatives.
  • Assisted in training new employees on best practices for customer service procedures.
  • Demonstrated excellent communication skills by effectively assisting customers with product selection, purchase decisions, and problem resolution.
  • Spoke to customers in native language to increase loyalty and establish relationships.

Education

Master of Science (M.S.) - Epidemiology

University of Massachusetts Amherst
Amherst, MA
05.2026

Bachelor of Science (B.S.) - Public Health

University of Massachusetts Amherst
Amherst, MA
05.2025

Skills

  • Food Preparation
  • Menu Memorization
  • Beverage Preparation
  • Food Service
  • Strong multitasking
  • Customer service
  • Team player attitude

Timeline

Bartender

SHAKER HILLS COUNTRY CLUB
06.2024 - 08.2024

Bartender/Server

BISTRO 63 MONKEY BAR LLC
02.2024 - 05.2025

Server

BURTONS GRILL & BAR
12.2023 - 02.2024

Cashier/Food Service

TROPICAL SMOOTHIE CAFE
07.2023 - 08.2023

Server

99 RESTAURANTS
06.2023 - 08.2023

Customer Experience Sales Floor Associate

AFES EXCHANGE MILITARY
03.2022 - 07.2022

Master of Science (M.S.) - Epidemiology

University of Massachusetts Amherst

Bachelor of Science (B.S.) - Public Health

University of Massachusetts Amherst

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