THEA COLE
Fort Worth,TX
Summary
Customer service professional dedicated to providing exceptional support and ensuring customer satisfaction. Skilled in communication, multitasking, and time management. Committed to delivering positive and memorable experiences.
Overview
19
19
years of professional experience
Work History
Material Handler
GXO
Fort Worth, USA
08.2023 - Current
- Prepared outgoing shipments by packaging, labeling, and loading onto delivery vehicles.
- Packed merchandise into boxes and containers in preparation for safe shipment.
- Labeled packages accurately with destination addresses for shipping purposes.
- Assembled boxes and cartons according to customer specifications.
- Trained new employees regarding warehouse procedures and standards.
Picker/Packer
Amazon Fulfillment DFW6
Coppell, USA
07.2020 - 08.2023
- Monitored stock levels and placed replenishment orders when necessary.
- Selected products and items from shelves and pallets for customer orders.
- Operated equipment such as shrink wrappers, box sealers, and tape machines.
- Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
- Read orders to verify attributes and quantities of merchandise.
Customer Service Rep II
TD Auto Finance LLC
Torrance, USA
06.2017 - 07.2020
- Reviewing and updating customer records on a computerized data base
- Research and respond to low and medium complexity customer inquiries regarding technical, voice, data and handset issues
- Transfer calls to other lines of business throughout Sprint
- Run tower reports, follow up on migration surveys through oral and written communication through email
- Create and update excel spreadsheets
Manger-Customer Service
Critter Control
Haltom City, USA
12.2012 - 06.2017
- Supervising the daily operations of the customer service department
- Creating a reliable customer loyalty program
- Setting customer service goals for team members and helping them reach those goals
- Interacting with customers and handling customer queries and complaints in a timely manner
- Maintaining relationships with profitable customers making weekly and monthly reports and surveys
- Staying current on the latest industry trends and techniques
Technical Data Ticket Specialist
Sprint PCS
Oklahoma City, USA
01.2006 - 11.2012
- Responsible for a mix of direct inbound calls, transfer calls from other lines of business within sprint to help resolve technical issues with handsets and the network
- Assisted with technical issues with voice, data on customer's handset
- Also answer billing questions and basic customer service questions
Skills
- Schedule appointments
- Sales
- Technical support
- Troubleshooting technical issues
- Independent decision making
- Microsoft Word
- Microsoft Outlook
- Excel
- Doc Share
- Dealer Tracker
- EPay Depot
- Enhanced Special Services System
Timeline
Material Handler
GXO
08.2023 - Current
Picker/Packer
Amazon Fulfillment DFW6
07.2020 - 08.2023
Customer Service Rep II
TD Auto Finance LLC
06.2017 - 07.2020
Manger-Customer Service
Critter Control
12.2012 - 06.2017
Technical Data Ticket Specialist
Sprint PCS
01.2006 - 11.2012
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