Thea Gonzalez
Lubbock,TX
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Store Manager
Texas Subs DBA Subway
01.2023 - 12.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Assistant Manager (Server)
The Lost Cajun
02.2020 - 03.2022
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Developed strong working relationships with staff, fostering a positive work environment.
Assistant Office Manager
Cowboy Bailbonds
08.2019 - 07.2020
- Created and updated records and files to maintain document compliance.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Wrote bonds
- Took payments
- Went to courts
Owner/Operator
Auntie Tia Thea's Child Care
08.2015 - 08.2019
- Met with parents about daily activities, positive developments, and issues.
- Offered children numerous opportunities throughout each week to get sunshine and exercise in yard and at local parks.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
Store Manager
Endeavor Enterprises DBA Taco Villa
08.2013 - 08.2015
- Optimized scheduling processes to balance staffing needs with labor costs while maintaining high service standards.
- Ensured compliance with health and safety regulations, maintaining a clean and safe environment for staff and customers.
- Implemented quality control measures to maintain consistency in food presentation, taste, and temperature across all dishes served.
- Managed financial operations, including budgeting, forecasting, and P&L analysis for informed decisionmaking.
Store Manager
Miracle Network DBA Arbys
01.2010 - 01.2013
- Optimized scheduling processes to balance staffing needs with labor costs while maintaining high service standards.
- Ensured compliance with health and safety regulations, maintaining a clean and safe environment for staff and customers.
- Implemented quality control measures to maintain consistency in food presentation, taste, and temperature across all dishes served.
- Managed financial operations, including budgeting, forecasting, and P&L analysis for informed decisionmaking.
Store Manager
Quiznos Subs
01.2008 - 01.2010
- Optimized scheduling processes to balance staffing needs with labor costs while maintaining high service standards.
- Ensured compliance with health and safety regulations, maintaining a clean and safe environment for staff and customers.
- Implemented quality control measures to maintain consistency in food presentation, taste, and temperature across all dishes served.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
GED -
Maybe Creek High School
Houston04.1998
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- ServeSafe Manager certified
- TABC certified
Certification
TABC Certified
ServeSAFE manager certification
Timeline
Store Manager
Texas Subs DBA Subway
01.2023 - 12.2023
Assistant Manager (Server)
The Lost Cajun
02.2020 - 03.2022
Assistant Office Manager
Cowboy Bailbonds
08.2019 - 07.2020
Owner/Operator
Auntie Tia Thea's Child Care
08.2015 - 08.2019
Store Manager
Endeavor Enterprises DBA Taco Villa
08.2013 - 08.2015
Store Manager
Miracle Network DBA Arbys
01.2010 - 01.2013
Store Manager
Quiznos Subs
01.2008 - 01.2010
GED -
Maybe Creek High School
TABC Certified
ServeSAFE manager certification
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