Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Thea Hanneman

Sioux Falls,SD

Summary

Proven leadership skills in customer-facing roles, notably as Lead Front Desk Associate at Massage Envy, where I enhanced client retention and satisfaction. Expert in front desk management and problem-solving, I excel in streamlining processes and training teams for peak performance. My approach consistently surpasses goals, leveraging both technical and interpersonal skills to drive success. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful [Type] setting.

Overview

15
15
years of professional experience

Work History

Lead Front Desk Associate

Massage Envy
04.2022 - Current
  • Developed strong relationships with clients through consistent, reliable support and assistance.
  • Contributed to team success by consistently meeting or exceeding performance metrics and goals.
  • Assisted in the training and onboarding of new desk associates, fostering a supportive work environment.
  • Established relationships with guests to grow and retain client base.
  • Improved customer satisfaction ratings by promptly addressing inquiries and resolving issues.

Paint Department Supervisor

Kolorworks Paint and Decorating
11.2013 - 04.2016
  • Maintained up-to-date knowledge of industry trends, sharing insights with team members to better serve customers'' needs.
  • Enhanced customer satisfaction with expert color matching and product recommendations.
  • Collaborated with store management to develop promotional strategies for increased sales revenue.
  • Established high standards of quality control, ensuring consistency across all products offered in the paint department.
  • Improved paint department efficiency by streamlining inventory management and ordering processes.

Gas Station Clerk

Classic Corner
12.2009 - 10.2013
  • Built trustful relationships with customers to encourage return visits.
  • Cleaned up gas and other spills in accordance with spill procedures.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Facilitated sales of services and goods.
  • Maintained clean and orderly work station.
  • Completed end-of-shift paperwork accurately and promptly for seamless handoff between shifts.

Education

No Degree - Addictions Counseling

University of South Dakota
Vermillion, SD
05.2025

High School Diploma -

Dell Rapids High School
Dell Rapids, SD
05.2008

Skills

  • Document Preparation
  • File Organization
  • Data entry expertise
  • Sales Support
  • Calendar Management
  • Problem-solving skills
  • Customer Service
  • Time Management
  • Guest Services
  • Listening Skills
  • Front Desk Management

Accomplishments

  • Received high score ratings from guest surveys due to professionalism, exceptional service and quick response times.
  • Awarded Front Desk Associate of the year, 2023.

Timeline

Lead Front Desk Associate

Massage Envy
04.2022 - Current

Paint Department Supervisor

Kolorworks Paint and Decorating
11.2013 - 04.2016

Gas Station Clerk

Classic Corner
12.2009 - 10.2013

No Degree - Addictions Counseling

University of South Dakota

High School Diploma -

Dell Rapids High School

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Thea Hanneman