Thea Kassin
New York,NY
Summary
Hardworking employee committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer service and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Conscientious and diligent college student with experience in customer service experience, willing to follow guidelines and directions energetically. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Sales Associate
&Otherstories by H&M
New York, NY
01.2024 - 05.2024
- Organized stockroom shelves according to size, color or style.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Attended weekly team meetings to review performance goals and objectives.
- Greeted customers and provided exceptional customer service.
Food Truck and Kiosk Employee
Beignet Box
Los Angeles, CA
02.2021 - 05.2022
- Barista, cook, cashier, and management
- Serves customers and works with higher-ups on managing the company
- Customer Service
- Became the youngest employee at age sixteen to receive the keys to the kiosk and become a trainer for new employees.
Internship
The Wildwood Institute of Incubation and Entrepreneurship
Santa Monica, CA
09.2020 - 05.2022
- Working with professor on expanding the institute and creating new spaces for creativity
- Created guides on how to use sewing machines, embroidery machines, knitting machines, etc
- Collaborated with the other institute members to improve the institute and bring plans to the faculty.
Education
Junior - Art History, Criticism, And Conservation
Eugene Lang College of Liberal Arts At The New School
New York, NY06-2026
High School -
Wildwood School
Los Angeles, CASkills
- Customer service expertise
- Conflict resolution
- Employee Supervision
- Relationship Building
- Quality Control
- Expense Tracking
- Scheduling
- Organization
- Ordering and Operations
- Cash register operation
- Merchandise display
- Friendly & helpful attitude
- Inventory management
- Stocking & loading
- Collaboration
- Communication skills
- Photoshop & illustrator
- Product Design
- Sewing, embroidery, painting, drawing
- Intermediate Spanish speaker
- Strong Academic Record
Timeline
Sales Associate
&Otherstories by H&M
01.2024 - 05.2024
Food Truck and Kiosk Employee
Beignet Box
02.2021 - 05.2022
Internship
The Wildwood Institute of Incubation and Entrepreneurship
09.2020 - 05.2022
Junior - Art History, Criticism, And Conservation
Eugene Lang College of Liberal Arts At The New School
High School -
Wildwood School
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