Thea Long
Lubbock,Texas
Summary
Proven leader with a track record of enhancing customer satisfaction and increasing sales at Cartridge World of Cherry Hill. Skilled in customer relations and small business operations, adept at building strong relationships and driving results through strategic sales leadership. Excelled in creating impactful training programs at The Mitchell Organization, significantly boosting employee engagement and performance.
Overview
18
18
years of professional experience
Work History
Owner
Cartridge World of Cherry Hill
08.2006 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Education
American Academy of Dramatic Arts
New York CitySkills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Sales Leadership
- Client Service
- Marketing
- Sales management
- Talent Development
- Customer Service
- Decision-Making
- Customer Service Management
- Effective leader
- Goal Setting
- Staff training/development
Timeline
Owner
Cartridge World of Cherry Hill
08.2006 - Current
American Academy of Dramatic Arts
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