Thea Martin
Clayton,NC
Summary
Front Desk Coordinator with over 3 years of experience in patient services and insurance management. Adept at multitasking across phone, email, and in-person communications to ensure smooth operations. Successfully fostered relationships with healthcare providers and streamlined referral management.
Overview
24
24
years of professional experience
Work History
Patient Services/Front Desk Coordinator
MyEyeDr
Knightdale, NC
09.2022 - Current
- Facilitated patient understanding of insurance plans to ensure accurate verification and support healthcare access.
- Facilitated efficient communication by coordinating multiple tasks, including phone lines, emails, faxes, and walk-ins.
- Fostered collaborative partnerships with medical professionals and office staff to enhance communication.
- Oversaw appointment confirmations and enhanced patient engagement initiatives.
- Coordinated oversight of incoming and outgoing referrals to enhance operational workflow.
- Ensured accurate preparation of patient charts to facilitate efficient appointment processes.
- Administered patient record management to ensure accurate and up-to-date information in EHR systems.
Long-Term Substitute Teacher, Theatre Arts
Johnston County Public Schools
Clayton, NC
10.2018 - 06.2022
- Designed comprehensive lesson plans that fostered engagement in theatre history, acting techniques, review writing, and technical theatre skills.
- Oversaw grading processes and ensured accuracy in grade record maintenance.
- Facilitated organization and administration of final examinations.
- Established and enforced effective classroom management strategies to enhance student engagement.
- Implemented lesson plans to facilitate an engaging and effective learning environment.
Anesthesia Technician
WakeMed Hospital
Raleigh, NC
04.2016 - 06.2017
- Managed inventory and upkeep of anesthesia equipment and supplies to enhance departmental efficiency.
- Ensured optimal functionality of specialized equipment to support successful surgical outcomes.
- Directed pharmacy medication retrieval operations to support patient care and treatment plans.
- Maintained optimal operating room conditions by cleaning and restocking essential supplies post-surgery.
- Supported critical anesthetic procedures by effectively utilizing life-saving equipment such as rapid transfuser.
Triage officer
Events E M S, INC
Medway, MA
09.2005 - 08.2014
- - Collaborated with EMS personnel, fire, and police organizations on patient care matters.
- - Assisted lead paramedic on private paramedic intercept ambulance as EMT-Basic.
- - Determined priority patients and directed care as Triage Officer at 20,000 seat concert venue.
- - Dispatched ALS units intercepting with municipal ambulances at Events EMS headquarters.
- - Managed dispatch communications at local concert venues in high-pressure settings.
EMT-Basic
Holliston Fire Department
Holliston, MA
10.2004 - 08.2014
- - Respond effectively in high-pressure situations.
- - Provide emergency medical services as an EMT-B with Holliston's ALS Ambulance service.
- - Demonstrate the ability to remain calm and focused during emergencies.
- - Deliver quality patient care in accordance with established protocols.
- - Collaborate with medical professionals to ensure the best outcomes.
Surgical Technician (Labor and Delivery)
MetroWest Medical Center
Framingham, MA
01.2008 - 08.2009
- Organized and equipped operating rooms for emergency surgical procedures.
- Executed surgical procedures for cesarean sections, post-operative hemorrhage management, and tubal ligations.
- Assisted with natural deliveries. Retrieved emergency equipment. Provided patient education.
- Oversaw maintenance of medical equipment and supplies in patient rooms.
- Facilitated seamless transitions for patients from surgical procedures to post-operative care.
Customer Service Supervisor
Kaz, Home Environment
Southborough, MA
08.2004 - 03.2006
- Oversaw operations of up to 30 representatives to enhance efficiency and productivity.
- Addressed escalated calls, ensuring high levels of customer satisfaction.
- Enforced compliance with departmental and organizational policies.
- Evaluated property damage and personal injury claims to ensure compliance with company standards.
- Oversaw resolution of customer inquiries, complaints, and billing questions to enhance customer trust.
- Managed incoming sales and technical support calls, ensuring effective feedback collection for product enhancement.
- Leveraged Oracle database to streamline call and order logging processes.
- Facilitated training sessions for new employees and addressed shipping discrepancies.
- Spearheaded redesign of automated 800 number response menu to enhance user experience.
Department Supervisor at Jewelry Department
Kohl’s
Milford, MA
03.2002 - 04.2004
- Oversaw visual merchandising restocking and enhanced customer service to optimize departmental efficiency.
- Assisted department associates with training initiatives and contributed to loss prevention strategies.
- Executed customer transactions, including point of sale returns and exchanges.
- Contributed to safety committee and supported associate involvement committee activities.
Education
Certificate - Musical Theatre Performance
American Musical and Dramatic Academy
New York CityAssociate of Arts - Liberal Arts And Sciences
Fayetteville Technical Community College
Fayetteville, NC08.2022
Skills
Insurance policy oversight
Patient engagement
task management capabilities
Networking skills
Referral management
EHR management
Telecommunications coordination
Timeline
Patient Services/Front Desk Coordinator
MyEyeDr
09.2022 - Current
Long-Term Substitute Teacher, Theatre Arts
Johnston County Public Schools
10.2018 - 06.2022
Anesthesia Technician
WakeMed Hospital
04.2016 - 06.2017
Surgical Technician (Labor and Delivery)
MetroWest Medical Center
01.2008 - 08.2009
Triage officer
Events E M S, INC
09.2005 - 08.2014
EMT-Basic
Holliston Fire Department
10.2004 - 08.2014
Customer Service Supervisor
Kaz, Home Environment
08.2004 - 03.2006
Department Supervisor at Jewelry Department
Kohl’s
03.2002 - 04.2004
Certificate - Musical Theatre Performance
American Musical and Dramatic Academy
Associate of Arts - Liberal Arts And Sciences
Fayetteville Technical Community College