Thea Mitchell
Warrior,AL
Summary
Reliable Medical Support professional with 7 years of experience in an in office and remote environment. Expertly assist with office operations and physician support by gathering patient information, triaging phone calls to the proper department and assisting with both clinical and administrative duties. Cheerful during each patient interaction to improve satisfaction ratings and patient retention.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Midwest Regional Health Services
2022.10 - Current
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Called and faxed pharmacies to submit prescriptions and refills.
- Taught patients about medications, procedures, and care plan instructions.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Verified patient insurance coverage and collected required co-payments.
General Manager
Massage Envy
2021.11 - 2022.10
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
Certified Medical Assistant
Neurology And Neurodiagnostics Of Alabama
2020.11 - 2021.11
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Verified patient insurance coverage and collected required co-payments.
Certified Medical Assistant
Midwest Regional Health Services
2017.12 - 2020.10
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Obtained client medical history, medication information, symptoms, and allergies.
Education
General Studies
Shelton State Community College
Tuscaloosa, ALGeneral Studies
Jefferson State Community College
Birmingham, ALCCMA Certification - Medical Assisting
Remington College
Mobile, AL11.2016
High School Diploma -
Mortimer Jordan High School
Morris, AL05.2009
Skills
- Administering Immunizations
- Nursing Assistance
- Telephonic Triage
- Medical Histories and Vital Statistics
- Multi-Line Telephone System Operation
- Answering Questions
- Family Medicine
- Patient Assessments
- Electronic Health Records
- Injection Administration
- Medical Terminology
- Proper Waste Disposal
- Rapid Strep Testing
Certification
- CCMA - Certified Clinical Medical Assistant
- CMA - Certified Medical Assistant
Timeline
Certified Medical Assistant
Midwest Regional Health Services
2022.10 - Current
General Manager
Massage Envy
2021.11 - 2022.10
Certified Medical Assistant
Neurology And Neurodiagnostics Of Alabama
2020.11 - 2021.11
Certified Medical Assistant
Midwest Regional Health Services
2017.12 - 2020.10
General Studies
Shelton State Community College
General Studies
Jefferson State Community College
CCMA Certification - Medical Assisting
Remington College
High School Diploma -
Mortimer Jordan High School
- CCMA - Certified Clinical Medical Assistant
- CMA - Certified Medical Assistant
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