Summary
Overview
Work History
Education
Skills
Timeline
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Thea Scoggan

Thea Scoggan

Green Bay,WI

Summary

Dynamic Crisis Advocate and SubstanceUseDisorder Professional, skilled in crisis management and client advocacy. Successfully enhanced client safety through personalized safety plans and effective resource navigation, resulting in improved service satisfaction. Proficient in motivational interviewing and empathetic communication, fostering strong relationships and empowering clients in their recovery journey from Domestic Violence and SubstanceUseDisorders.

Overview

30
30
years of professional experience

Work History

Crisis Advocate

Golden House
10.2023 - 06.2025
  • Supported crisis response by providing immediate assistance and resources to individuals in need.
  • Assisted in facilitating communication between clients and support services to ensure effective care.
  • Documented client interactions and feedback to improve service delivery and response strategies.
  • Participated in training sessions to enhance knowledge of crisis intervention techniques and best practices.
  • Engaged in active listening to assess client needs and provide appropriate referrals to resources.
  • Collaborated with team members to develop outreach materials for community awareness initiatives.
  • Maintained confidentiality of sensitive information while adhering to organizational policies and procedures.
  • Conducted follow-up communications with clients to evaluate ongoing needs and service satisfaction.
  • Assisted clients in obtaining restraining orders, guiding them through the legal process and providing emotional support.
  • Educated clients on their rights within the criminal justice system, empowering them to make informed decisions about their cases.
  • Facilitated referrals to appropriate mental health professionals when necessary, promoting overall well-being among clients.
  • Enhanced client safety by conducting thorough risk assessments and creating personalized safety plans.
  • Collaborated with community partners to ensure a comprehensive support system for clients, facilitating access to essential resources.
  • Provided crisis intervention services for clients in need, resulting in decreased stress levels and increased feelings of empowerment.
  • Developed strong rapport with clients through empathetic listening and active engagement, promoting trust and open communication.
  • Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
  • Documented risk to each client and context of concerns.
  • Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
  • Evaluated risk to client or others by gathering information and conducting assessments.
  • Conversed with individuals in crisis which called or texted hotline for assistance.
  • Collaborated with mental health professionals to coordinate comprehensive care for clients.
  • Utilized motivational interviewing techniques to increase client engagement in treatment.
  • Collaborated with counselors, physicians and nurses to plan or coordinate treatment, drawing on social work experience and patient needs.

Substance Use Disorder Professional

Sunrise Services
05.2018 - 03.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.

Home Health Care Aide

Home Place
03.2017 - 05.2018
  • Provided personal care services, including assistance with daily living activities and mobility support.
  • Monitored patient health, documenting vital signs and changes in condition to inform care plans.
  • Collaborated with healthcare professionals to ensure comprehensive patient care and adherence to treatment plans.
  • Trained new staff on best practices for patient interaction and safety protocols in home environments.
  • Developed personalized care strategies that improved patient comfort and emotional well-being.
  • Implemented safety measures, reducing incident reports through proactive risk assessments in home settings.
  • Improved patient well-being by providing compassionate and attentive personal care services.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Supported patients'' daily living activities such as bathing, dressing, grooming, and meal preparation to promote independence.
  • Assisted patients in maintaining mental wellness through engaging conversation and social interaction during visits.
  • Maintained a clean, safe home environment for patients through regular housekeeping tasks and adhering to hygiene protocols.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Ensured continuity of care by effectively communicating with other Home Health Care Aides during shift transitions or schedule changes.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Collaborated with interdisciplinary healthcare teams to develop personalized care plans that met individual patient needs.
  • Provided emotional support to patients and their families during challenging times, helping them navigate complex healthcare systems with ease.
  • Developed effective coping strategies for managing client behaviors related to dementia or cognitive decline, fostering a positive atmosphere.
  • Demonstrated excellent time management and organizational skills, managing multiple clients'' needs simultaneously without compromising quality of care.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Increased overall client satisfaction levels by consistently providing high-quality care tailored to each individual''s preferences and requirements.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
  • Participated in ongoing professional development opportunities, staying current with industry best practices in home health care provision.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Assisted disabled clients to support independence and well-being.
  • Developed individual care plans for clients based on specific needs.
  • Utilized universal precautions and infection control principles in all aspects of care.
  • Assisted with end-of-life care.
  • Communicated regularly with clients' families to provide updates on health and wellbeing.
  • Trained new staff members on best practices for home health care.
  • Monitored changes in clients' conditions to report concerns to supervisor.
  • Supported families through difficult times by offering emotional support and education on important care tasks.

Certified Addictions Counselor Level 3

Arapahoe House
11.2008 - 10.2016
  • Facilitated individual and group counseling sessions to support clients in recovery from addiction.
  • Developed personalized treatment plans based on client assessments and ongoing evaluations.
  • Collaborated with multidisciplinary teams to ensure comprehensive care for clients.
  • Implemented evidence-based practices to enhance therapeutic outcomes for clients.
  • Trained and mentored junior counselors on best practices in addiction recovery support.
  • Conducted regular progress reviews to adjust treatment strategies as needed for client success.
  • Provided crisis intervention services to clients experiencing acute distress or suicidal ideation, ensuring their safety and referring them to appropriate resources.
  • Maintained up-to-date documentation of client progress notes, treatment plans, and discharge summaries in accordance with regulatory requirements.
  • Facilitated life skills workshops, empowering clients to manage stressors effectively and make healthier choices in daily living.
  • Increased client engagement in treatment with creative interventions, such as art therapy and mindfulness practices.
  • Utilized motivational interviewing techniques when working with resistant clients which led to increased commitment in treatment.
  • Enhanced group therapy dynamics by fostering a safe and supportive environment for sharing experiences.
  • Established rapport with diverse clientele through cultural competence training sessions attended regularly.
  • Assisted clients in identifying triggers and developing effective coping strategies to maintain sobriety.
  • Improved client satisfaction through empathetic listening and tailored support for individual needs.
  • Educated families on the impact of addiction and how to support their loved ones in recovery, strengthening relationships and promoting healing.
  • Developed strong therapeutic alliances with each client which contributed towards better engagement in the treatment process.
  • Reduced relapse rates by implementing evidence-based counseling techniques and personalized treatment plans.
  • Enhanced professional knowledge by attending regular trainings on emerging trends in addiction counseling techniques.
  • Supported clients in building a strong recovery network, including connecting them to 12-step meetings and other peer support groups.
  • Assisted clients in navigating social services systems to access necessary resources such as housing assistance or medical care during recovery process.
  • Conducted thorough assessments, gathering information on clients'' substance use history, mental health status, and psychosocial factors influencing their addiction.
  • Collaborated with interdisciplinary teams to develop comprehensive care plans, addressing clients'' physical, mental, and emotional health.
  • Led individual and group counseling sessions to meet variety of therapeutic needs for recovering individuals.
  • Collaborated with physicians to determine effective combination of therapy and medical treatments for patients in recovery.
  • Developed patient care plans and documented progress toward goals.
  • Offered professional, respectful therapy to addicted individuals in Type treatment facility.
  • Developed professional relationships with referring agencies to improve communication related to intakes and to increase business for facility.
  • Developed individual treatment goals based on history and diagnosis.
  • Provided counseling and support to clients with drug and alcohol abuse issues.
  • Coordinated referrals for addiction services based on individual client needs and preferences.
  • Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
  • Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
  • Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).

Education

Bachelor's Of Science - Human Services

Metropolitan State University of Denver
Denver, CO

Skills

  • Professional boundaries
  • Substance abuse awareness
  • Client advocacy
  • Nonviolent communication
  • Multicultural sensitivity
  • Resource navigation
  • De-escalation techniques
  • Suicide prevention
  • Self-care practices
  • Empathy display
  • Mental health first aid
  • Peer support
  • Elderly care
  • Crisis handling
  • Patient confidentiality
  • Documentation skills
  • Reflective listening
  • Behavioral health
  • Safety planning
  • Inbound call management
  • Crime prevention
  • Boundary setting
  • Grief counseling
  • Non-violent resolutions
  • Hotline management
  • Referral coordination
  • Alliance building
  • Domestic violence response
  • Trauma-informed care
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Problem-solving abilities
  • Multicultural counseling
  • Abilities
  • Reliability
  • Excellent communication
  • Vulnerability assessment
  • Team collaboration
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Decision-making
  • Certified in CPR/AED
  • Electronic health records
  • Relationship building
  • Patient support
  • Clinical documentation
  • Team building
  • Community resources
  • Self motivation
  • Behavior management
  • CPR/AED
  • Behavioral management
  • Interpersonal skills
  • Conflict resolution
  • Cognitive behavioral therapy
  • Goal setting
  • Professionalism
  • Motivational interviewing
  • Interpersonal communication
  • Professional boundaries
  • Professional boundaries
  • Professional boundaries
  • Professional boundaries
  • Adaptability
  • Written communication
  • Trauma informed care framework
  • Progress monitoring
  • Basic life support for health care providers (BLS)
  • Crisis management
  • Clinical quality improvement
  • Individual counseling
  • Confidential records
  • Professional demeanor
  • Problem-solving aptitude
  • Client education
  • Psychosocial assessment
  • Group therapy facilitation
  • Intake assessment
  • Case management
  • Clinical supervision
  • Substance abuse
  • Treatment Planning
  • Community outreach

  • Multitasking Abilities
  • Intervention planning

Timeline

Crisis Advocate

Golden House
10.2023 - 06.2025

Substance Use Disorder Professional

Sunrise Services
05.2018 - 03.2023

Home Health Care Aide

Home Place
03.2017 - 05.2018

Certified Addictions Counselor Level 3

Arapahoe House
11.2008 - 10.2016

Bachelor's Of Science - Human Services

Metropolitan State University of Denver

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Thea Scoggan