THEA WYATT
Recruitment & Insurance Specialist
Baxter,TN
Summary
Focused on using effective recruitment strategies and candidate pipelines to meet employment needs. Leverages traditional and online methods to bring in top talent.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
Work History
Talent Sourcing Specialist
Farmers Insurance Company
, TN
11.2021 - 11.2023
- Supported hiring process by scheduling interviews, conducting reference checks and completing various paperwork.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Operated and maintained applicant tracking and candidate management systems.
- Collaborated with hiring managers to understand job requirements and expectations.
- Developed recruiting strategies to identify qualified candidates and build network.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Studied job descriptions and qualifications to determine applicant requirements.
- Coordinated schedules to arrange management interviews with applicants.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
- Collaborated with HR leadership regarding candidate salary determinations.
- Developed and implemented plans to improve recruitment process.
- Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
Agency Sales Representative
State Farm
Cookeville, TN
11.2020 - 09.2021
- Maintained meticulous client records with various systems to promote accurate invoicing and account continuity
- Used consultative sales techniques to pinpoint customers' advertising needs and close on short-term and long-term sales contracts
- Developed sales leads and uncovered new business opportunities through prospecting and cold calling
- Cultivated new business by offering presentations on financial well-being to individuals and groups on term and whole life insurance
- Determined client needs and financial situations by listening and scheduling fact-finding appointments
- Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques
- Approached potential clients by using direct marketing mailings and phone contacts
- Responded to customer calls swiftly to resolve issues and answer questions
- Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations
- Maintained high standards of customer service by building relationships with clients.
Agency Account Manager P&C, L&H
First Volunteer Insurance Agcy
Cookeville, TN
04.2019 - 09.2020
- Assist assigned clients and staff with service questions related to administration, billing, claims issues and problem-solving
- Providing suggestions for continuous improvements in workflows and procedures for sales and service
- Cross-sell all lines of insurance to and existing policyholders
- Establish and maintain good working relationships with company sales representatives and underwriting and claim representatives
- Maintain accuracy of data in agency management systems
- Maintain P&C and Life & Health Licenses and continuing education
- Conserved agency resources and minimized waste by accurately logging company property, supplies and equipment to avoid duplicative ordering
- Answered phone calls and e-mails regarding inquiries and arranged meetings for official business
- Maintained personnel files and regularly conducted audits to verify accuracy of information., Billing, Medical Coding, Payment Posting
- Appointment Scheduling, Insurance Verification
- Co-Payment & Deductibles Medical Terminology, HIPAA
- Compliance, Government Payer Medicare, Medicaid, TRICARE, Third-Party Payer, Workers Compensation
- Insurance Claim Processing, Electronic Medical Records
- Medical Software (Allscripts, Schedule View, Medflow Posting both manually and electronically, cash reconciliation and deposits, credit balance management and the monthly close reports
- Submit claims to insurance companies either electronically or by paper
- Answer questions from patients, clerical staff, and insurance companies, as well as identify and resolve patient billing complaints
- Monitor accounts receivable activity and initiate appropriate corrective measures as needed
- Respond to patient's questions and needs by editing, canceling, and rescheduling appointments
- Pull all charts for following day, verify patient insurance eligibility
- Provide support as needed to other departments.
Agency Producer
Farmers Insurance
Cookeville, TN
12.2016 - 04.2019
- Determined client needs and financial situations by listening and scheduling fact-finding appointments
- Approached potential clients by using direct marketing mailings and phone contacts
- Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques
- Upsold additional products and services after identifying customer needs and requirements
- Responded to customer calls swiftly to resolve issues and answer questions
- Obtained underwriting approval by completing application for coverage
- Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations
- Maintained high standards of customer service by building relationships with clients
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation
- Enhanced insurance agency reputation by accommodating new and different requests and by exploring opportunities to add value
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Insurance Sales Rep
Transamerica Insurance Company, Life and Health
Cookeville, TN
11.2015 - 12.2016
- Meeting customers interested in buying insurance and gathering information on health, family, finance, and lifestyle
- Assisting customers in filling up questionnaire and completing application forms
- Assessing insurance needs of customers, and calculating amount to be insured
- Requesting and arranging for medical check up of insurance purchaser with listed doctor/clinic
- Explaining policy features and benefits the beneficiary will be getting about the death of insured
- Presenting different insurance options and the types of premiums associated with them
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
Medical Billing Specialist
Eye Centers of Tennessee
Crossville, TN
05.2012 - 11.2015
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
- Filed and updated patient information and medical records.
- Printed and reviewed monthly patient aging report and solicited overdue payments.
- Collected payments and applied to patient accounts.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Liaised between patients, insurance companies, and billing office.
- Located errors and promptly refiled rejected claims.
- Posted and adjusted payments from insurance companies.
- Managed collections claims for unpaid bills against estates of debtors.
- Pre-certified medical and radiology procedures, surgeries and echocardiograms.
- Communicated effectively and extensively with other departments to resolve claims issues.
Corporate Trainer
Charter University, Charter Communications
Crossville, TN
07.2008 - 05.2012
- Facilitated learning through a variety of delivery methods to develop participants' skill sets
- Such as Classroom Instruction, Team Meeting Trainings, Conference Calls, Net Meeting Training, and Train the Trainer sessions, On-line Learning, Hands-on Labs and Peer to Peer Coaching
- Supervise employees during training
- This includes, role modeling the core competences, skills and behaviors of a company leader, tracking attendance, addressing inappropriate behavior and documenting performance, both strengths and development needs
- Performed all administrative duties associated with conducting training
- Conducting all pre-training prep work, administering learning schedules and calendars, maintaining participant records (test scores, evaluations and attendance), performed all required Sum Total prerequisite requirements and post-training duties to ensure learning was evaluated with post-training surveys
- Pursued development activities and opportunities to obtain additional expertise and strengthen core skills by building and improving job-related knowledge and leadership skills; seeking feedback from others and maintaining focus to continue learning cycle
- Evaluated learning, up to and including behaviour change/performance improvement on the job; provide feedback to trainees and their managers; Followed up with leadership team to ensure learning translated to performance
- Act as Subject Matter Expert (SME) to assist Curriculum Development team with revisions to existing material to ensure that market business strategies, desired competencies, changes in job realities and professional development needs of client group were reflected in training content
- Participated in task forces, committees and/or team meetings
- Managed and participated in projects to drive and execute project plans of key business initiatives by managing tasks, deadlines and ongoing communication of the project.
Customer Sales and Service Rep
Charter Communications
Crossville, TN
10.2007 - 07.2008
- Create a positive end-to-end customer experience
- Discuss billing questions and service concerns; resolving non- payment of bills
- Provide support for service questions regarding products and services; identify opportunities to generate sales during the customer interaction experience
- Place new installation orders, service orders for disconnects and service changes generated from the customer; schedule appointments accordingly; prepare associated paperwork for work orders; process special requests for services input orders into computer system
- Responsible for researching customer complaints and processing billing adjustments by entering credits or other adjustments into the computer records for the customer's account
- Perform customer counter functions including receiving cash and hand delivered payments from customers and entering payments into the billing system
- Troubleshoot and diagnose service complaints.
Safety Team Leader
MasterBrand Cabinets
Crossville, TN
01.2006 - 07.2007
- To help conduct biweekly meetings on the overall safety in the plant
- Identify safety problems, suggest improvements, and assist in projects to improve safety throughout the plant
- Work as part of a team to ensure a safe work environment for employees.
Department Inventory Clerk
MasterBrand Cabinets
Crossville, TN
08.2004 - 07.2007
- Categorize daily department inventory
- Track all products currently in department
- Fill shipping orders to current specification
- Transfer material to designated area
- Count material and supply ticket information
- Correlate with other departments on workflow
- Act as median from supervisor/lead to production employees
- Answer day to day questions for production employees
- Provide up to date inventory to lead at shift end.
Education
High School Diploma -
Livingston Academy
Livingston, TN 08.1999 - 05.2003
Skills
Recruitment strategies
undefinedTimeline
Talent Sourcing Specialist
Farmers Insurance Company
11.2021 - 11.2023
Agency Sales Representative
State Farm
11.2020 - 09.2021
Agency Account Manager P&C, L&H
First Volunteer Insurance Agcy
04.2019 - 09.2020
Agency Producer
Farmers Insurance
12.2016 - 04.2019
Insurance Sales Rep
Transamerica Insurance Company, Life and Health
11.2015 - 12.2016
Medical Billing Specialist
Eye Centers of Tennessee
05.2012 - 11.2015
Corporate Trainer
Charter University, Charter Communications
07.2008 - 05.2012
Customer Sales and Service Rep
Charter Communications
10.2007 - 07.2008
Safety Team Leader
MasterBrand Cabinets
01.2006 - 07.2007
Department Inventory Clerk
MasterBrand Cabinets
08.2004 - 07.2007
High School Diploma -
Livingston Academy
08.1999 - 05.2003
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