Hi, I’m
Thea D. Parker
Project Manager
Fort Myers,FL
Summary
Organized and driven aspiring law school student of 2024 relocating to Southern California seeking a remote long term project manager position to utilize hands-on experience planning, analyzing and implementing assigned projects and establishing schedules and project parameters. Solves critical issues in time-sensitive environments.
Overview
15
years of professional experience
Work History
TTEC- Progressive
Licensed Insurance Sales Consultant
11.2022 - Current
Job overview
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Sold auto, motor home, motorcycles, and other various insurance products to individuals and affinity groups within assigned territories using consultative selling techniques.
- Handled approximately 350 outbound and inbound sales-related calls per week to qualify individuals interested in purchasing insurance coverage
The Bond AgencyNaples, FL
Licensed Operations Manager
01.2021 - 10.2022
Job overview
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Reviewed the company's strategic plans and developed departmental goals and standards to support the vision.
- Facilitated website development team in company website redesign and launch to ensure end-user capabilities and end-user friendliness
- Performed analysis and developed 3 business processes as part of this new company
- Assisted in recruiting, hiring, and training team members.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Created spreadsheets using Microsoft Excel for daily, weekly, and monthly reporting.
Housing Authority of Fort Myers
Housing Choice Voucher Specialist
01.2020 - 01.2021
Job overview
- Community connector and influencer that markets the Section 8 program to owners, landlords, and organizations to encourage their participation in the program
- Interviewed clients and family members to obtain key information for case planning and management.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Communicated with people from various cultures and backgrounds on the application process.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Developed extensive fact-checking and research skills as a result of continuously reviewing different programs and options.
- Assessed information gleaned from interviews, educational, and medical records, consultation with other professionals, and diagnostic evaluations to identify clients' abilities, needs, and eligibility for services.
Auction.com
Auction Manager
01.2018 - 01.2020
Job overview
- Performed auctioneering activities of foreclosed properties at various courthouse steps throughout Mississippi and Georgia; completed the purchasing contracts.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments, planning, and coordinating in-house and outsourced resources.
- Provided potential buyers with comprehensive information on auction services, policies, and procedures.
University Of Mississippi Medical Center, UMMC
Medical Office Assistant
01.2015 - 01.2016
Job overview
- Coordinated patient scheduling, check-in, check-out, and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Received, recorded, and filed medical payments by check, cash, and credit card.
- Used EPIC to schedule appointments for doctor visits and procedures.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Carried out front office duties utilizing data entry skills in the framework of the medical database.
Parker Holdings
Personal Investments Manager
01.2007 - 01.2016
Job overview
- Maintained, managed, and leased a personal portfolio of over $5M in single-family residential homes
- All properties were HUD and Section 8 rental homes
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Verified income, assets, and expenses and completed file tracking sheet for each applicant.
- Maintained original leases and renewal documents in digital and hardcopy format for the property management office.
Education
Jackson State UniversityJackson, MS
Bachelor of Business Administration from Economics
Jackson State UniversityJackson, MS
Bachelor of Science from Healthcare Administration
01.2016
Skills
- Client Account Management
- Risk Management
- CRM Tracking
- Budget Analysis Procedures
- Complex Project Delivery
- MS Excel
- Key Performance Indicators (KPI)
- Implementing Projects
- Workflow Planning
- Project Management
- Contract Development
- Process Improvement Strategies
Additional Information
- Florida Real Estate Agent
- Personal Lines License 20-44
- Licensed Notary #HH 15189
Hobbies
- Pop Culture
- Marvel Movies
- All things Beyonce
- Dancing
- Anything Chocolate
Timeline
Licensed Insurance Sales Consultant
TTEC- Progressive
11.2022 - Current
Licensed Operations Manager
The Bond Agency
01.2021 - 10.2022
Housing Choice Voucher Specialist
Housing Authority of Fort Myers
01.2020 - 01.2021
Auction Manager
Auction.com
01.2018 - 01.2020
Medical Office Assistant
University Of Mississippi Medical Center, UMMC
01.2015 - 01.2016
Personal Investments Manager
Parker Holdings
01.2007 - 01.2016
Jackson State University
Bachelor of Business Administration from Economics
Jackson State University
Bachelor of Science from Healthcare Administration
Similar Profiles
Max Ivan TijerinaMax Ivan Tijerina
Bilingual Agent at TTEC (Progressive Account)Bilingual Agent at TTEC (Progressive Account)
Jasmine AdamsJasmine Adams
Insurance Customer Service Representative at TTEC-Progressive AutoInsurance Customer Service Representative at TTEC-Progressive Auto
Laynie BattenLaynie Batten
Licensed insurance agent at TTEC-ProgressiveLicensed insurance agent at TTEC-Progressive