Thea T. Bais
Milpitas,CA
Summary
Dynamic and diligent individual seeking a responsible career opportunity to fully utilize training and skills, while making a significant contribution to the success of the team/company. Well versed in customer service, community recreation services and equipped with knowledge in sport medicine/healthcare field.
Overview
4
4
years of professional experience
Work History
Patient Access Representative
Stanford Healthcare
Palo Alto, CA
04.2023 - Current
- Applies HIPAA privacy and security regulations while handling patient information.
- Registers patients by completing face-to-face interviews to obtain demographic, insurance and medical information; Complete PAS insurance verification via matrices.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Communicate financial obligations to patients and collected fees at time of service.
- Address patient inquiries about financial bills and provide the appropriate resources to contact for billing inquiries.
- Identifies potential risk associated with financial clearance at time of check in/scheduling.
- Coordinate with Financial Counseling as needed
- Utilize RTE routinely and obtains extensive knowledge on responses.
- Work accounts from PAS EPIC Workqueues such as Registration, Radiology Estimates etc.
Veterinary Assistant/Receptionist
Animal Medical Clinic
Milpitas
09.2020 - 07.2022
- Help maintain the flow of patients/clients and assisted front desk personnel with telephone calls o Adhering to hospital standards that keep pets safe; treatment areas, exam rooms and labs clean and organized
- Responsibilities in managing and maintain boarding pets daily functions, medication and environments
- Responsibilities in client care, provided assistance in insurance claims, invoices and sales.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Typed, formatted and edited correspondence and other documents.
Chiropractic Assistant
Stevens Creek Chiropractic
San Jose, CA
11.2019 - 12.2021
- Performed both front desk/receptionist and chiropractic assistant duties; Answered emails, phone calls, scheduled appointments for current and new patients.
- Managed the flow of patients while maintaining social distance/COVID protocols
- Assisted with clinical work, including administration of diagnostic assessments
- Performed one on one time with patient and assisted in providing exercises and treatment
- Verified payment methods and patients health insurance coverage
- Handled sensitive patient data and maintained confidentiality.
Education
Bachelor of Science - Kinesiology
San Jose State University
San Jose, CA12.2022
Skills
- Adept knowledge and understanding of EPIC system
- Exceptional interpersonal and communication skills
- Ability to work efficiently under pressure
- Skilled in microsoft office (Word, Excel, PowerPoint etc)
- Keen collaborator; proficient at working cohesively with diverse teams
- Meticulous Attention to Detail
- Insurance Eligibility Verifications and Medical Records Management
- Notable organization skills
Timeline
Patient Access Representative
Stanford Healthcare
04.2023 - Current
Veterinary Assistant/Receptionist
Animal Medical Clinic
09.2020 - 07.2022
Chiropractic Assistant
Stevens Creek Chiropractic
11.2019 - 12.2021
Bachelor of Science - Kinesiology
San Jose State University
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