Thea Touchet
Temple,GA
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
11
11
years of professional experience
Work History
Assistant Manager
One Main Finanical
01.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained new and existing staff members in various financial procedures to prepare for job requirements.
- Enhanced financial reporting accuracy with thorough data analysis and reconciliation.
- Managed accounts payable and receivable functions, ensuring timely processing of invoices and collections activities.
Branch Manager
First Georgia Loan Company
09.2013 - 01.2021
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Boosted branch revenue by strategically analyzing market trends and aligning financial products to customer needs.
- Streamlined loan processing procedures, significantly reducing approval times and improving customer experience.
Education
Associate Degree - Accounting
DeVry University
Decatur, Ga 01.2012
High School Diploma -
Jonesboro High School
Jonesboro, Ga 06.2002
Skills
- Management Reporting
- Accounts receivable management
- Credit analysis
- Debt management
- Financial Risk Assessment
- Staff Training
- Insurance Products
- Problem-Solving
- Time Management
- Multitasking
- Attention to Detail
- Problem-solving abilities
Timeline
Assistant Manager
One Main Finanical
01.2021 - Current
Branch Manager
First Georgia Loan Company
09.2013 - 01.2021
Associate Degree - Accounting
DeVry University
High School Diploma -
Jonesboro High School
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