Summary
Overview
Work History
Education
Skills
Interests
Accomplishments
Timeline
Nathaniel Craighead

Nathaniel Craighead

McKinney

Summary

Results-driven Swiss Army Knife of a professional with track record of optimizing operational efficiency and leading teams to success. Recognized for fostering collaborative environment and delivering consistent results. Adept at navigating dynamic challenges through strong problem-solving and communication skills.

Overview

12
12
years of professional experience

Work History

Assistant General Manager

Hyatt Place in Allen
04.2023 - Current
  • Oversee Front Desk, Housekeeping and Engineering Departments and focus on maintaining a clear line of commination across the whole staff
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency
  • Provide remote technical support, resolving issues quickly without requiring an on-site visit
  • Mentor staff members, fostering a supportive work environment that enhances employee performance and retention
  • Analyze customer feedback data to identify areas of improvement and develop solutions
  • Responsible for the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence guest experiences
  • Performed troubleshooting and repaired peripheral devices such as printers, scanners, HVAC and A/V Equipment

Assistant General Manager

Wingate by Wyndham in Frisco
01.2015 - 01.2023
  • Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
  • Established a positive work culture that promoted teamwork, collaboration, and employee morale.
  • Maintained company servers, computers, printers, cables and other equipment.
  • Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
  • Diagnosed network problems involving combination of hardware, software, power and communications issues.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

New Restaurant Opener Trainer / Catering Lead

On the Border
10.2013 - 01.2015
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization, Coaching employees on best practices, providing constructive feedback to support their professional growth.
  • Collaborated with subject matter experts to create accurate training content.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.

Education

No Degree - CompTIA Network+

CompTIA
05-2026

No Degree - CompTIA A+

CompTIA
12-2025

Skills

  • Strategic planning expertise
  • Onboarding specialist
  • Designated Hotel Representative
  • Resourceful
  • Creative problem solving
  • provide timely resolutions
  • Strong interpersonal engagement
  • Experienced in articulating complex information simply
  • Strong organizational skills
  • Operations management

Interests

  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • I like working with my hands and fixing things
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Experimenting with different creative mediums, like Metal/Woodworking, making Keyboard Keycaps with Epoxy Resin and Clay, and tinkering with my Home Server/Lab to expand skills and techniques
  • DIY and Home Improvement
  • Video Gaming (League of Legends, meet me in the Rift)

Accomplishments

  • Investigated, identified and reconciled account discrepancies totaling over $50,000 in uncollected revenue
  • Coordinated hundreds of special public and private events
  • Streamlined workflow by consolidating lengthy processes and redundant documentation which resulted in more effective and timely completion of the onboarding / training process
  • Designated Property's World of Hyatt Champion

Timeline

Assistant General Manager - Hyatt Place in Allen
04.2023 - Current
Assistant General Manager - Wingate by Wyndham in Frisco
01.2015 - 01.2023
New Restaurant Opener Trainer / Catering Lead - On the Border
10.2013 - 01.2015
CompTIA - No Degree, CompTIA Network+
CompTIA - No Degree, CompTIA A+

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