Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Hi, I’m
Malik Lloyd
Washington,DC
Summary
Overview
16
years of professional experience
3
Skate Instructor Certifications
4
Years of helpdesk experience
Work History
Skate IA
Skate Instructor Examiner
01.2019 - Current
Job overview
- Evaluates students to match skill levels with appropriate classes.
- Analyzes moves of skaters to explain correct and incorrect techniques.
- Trains athletes in proper use of equipment for safety and maximum results.
- Facilitates group coaching sessions and provided individual coaching support.
- Establishes clear benchmarks for performance and monitored individual and team progress.
- Assists clients with developing strategies to manage stress and increase productivity.
IMS - 930 Club
Crew Chief
01.2018 - Current
Job overview
- Enforces safety protocols to protect staff, talent, and patrons during live entertainment events.
- Maintains professional demeanor by staying calm when addressing unhappy or disruptive patrons.
- Maintains positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trains all team members on key roles to maintain flexibility in a dynamic, fast paced environment.
- Uses industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Manages team according to company standards and compliance requirements.
Inline Skate Ninja
Lead Skate Instructor
08.2017 - Current
Job overview
- Built the website inlineskateninja.com
- Evaluates students to match skill levels with appropriate classes.
- Analyzes moves of skaters to explain correct and incorrect techniques.
- Adjusts coaching techniques to highlight strengths and weaknesses of each individual athlete.
- Provides feedback, guidance and support to students on participation and performance.
- Conducts classes and workshops for students on special topics of interest.
Skate Journeys
Skate Instructor
05.2021 - 08.2021
Job overview
- Worked closely with students and parents to increase positive feedback from parents and boost overall student success.
- Organized activities to promote learning and increase student enjoyment.
- Collaborated with colleagues to share ideas and resources to enhance student experience and success.
- Designed and implemented activities to help students explore and develop interests.
Education
School Without Walls SHWashington, DC
High School Diploma
06.2008
University Overview
Skills
- Effective Communication
- MS Office
- Mentor Athletes
- Negotiation and Conflict Resolution
- Crowd Management
- Security Awareness
- Employee Coaching and Mentoring
- Exercise Program Implementation
- Helpdesk Call Support
Accomplishments
Accomplishments
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Certification
- Certified level 1 skate instructor, Inline Certification Program - 2015
- Certified level 2 skate instructor, Skate Instructors Association - 2017
- Certified Skate Instructor Examiner, Skate Instructors Association - 2019 - Current
Timeline
Skate Instructor
Skate Journeys
05.2021 - 08.2021
Skate Instructor Examiner
Skate IA
01.2019 - Current
Crew Chief
IMS - 930 Club
01.2018 - Current
Lead Skate Instructor
Inline Skate Ninja
08.2017 - Current
School Without Walls SH
High School Diploma
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