James Hendricks

• Worked directly with my General Manager to direct day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
• Organized operational activities for employees and handled day-to-day operations.
• Identified areas for improvement and implemented new processes to enhance overall facility quality and performance.
• Oversaw implementation of procedures, goals and objectives within operations.
• Trained, mentored and motivated employees to maximize team productivity.
• Engaged employees to create safe, energetic work environment through feedback and recognition.

• Logo and Branding Design
• Marketing Development, Design and Execution
• Developed, designed, laid out and produced variety of technical illustrations for brochures, banners and signs.
• Generated digital image files for use in digital and traditional printing.
• Worked with customers to present mockups and collect information for adjustments.
• Submitted design ideas to plan projects with customers and managers.
• Created corporate brands by designing cohesive looks between logos and letterheads.
• Utilized knowledge of production to create high quality images.
• Selected colors and themes while adding functionality to create new designs.
• Designed new, on-brand visual elements focusing on concept and messaging.

• Managed daily operations, assigned tasks and responsibilities, and executed strategies to enhance workflow.
• Delegated work orders to technicians for efficient task management
• Trained newly hired employees to assume critical roles and optimize productivity
• Manages and maintains ice resurfacer equipment
• Maintains accurate and current maintenance logs for ice resurfacer
• Manages refrigeration plant with incorporation of materials (brine, refrigeration oil)
• Executes minor repairs to equipment and machinery of ice arena
• Supports measurement and arrangement of ice installation across various ice outs

• Manages and maintains the efficiency of ice resurfacer equipment, updates maintenance records for the ice resurfacer, dew point, and ice temperature, and executes routine maintenance tasks for equipment and machinery within the ice arena.
• Supports the measurement and arrangement of ice installation.
• Assists in snow removal to entrances, exits, and walkways.
• Maintains the arena to include sweeping, mopping, and buffing floors; vacuuming rugs; washing windows; replacing light bulbs; emptying trash; dusting furniture; and cleaning/sanitizing bathrooms and locker rooms.
• Refills bathroom supplies to include soap, paper towels, and toilet paper. Other duties as assigned by the supervisor.

• Operates and maintains ice resurfacer equipment.
  Keeps maintenance logs up to date on the ice resurfacer.
  
• Maintains the refrigeration plant to include the addition of materials (brine, refrigeration oil).
  
• Performs minor maintenance on equipment and machinery of the ice arena.
  
• Sets up and takes down dasher boards and glass.
  Assists in measuring and laying out ice installation

Skate Guard:

• Prevention of accidents by eliminating the hazard or hazardous behavior.
• Enforcing all rules involving policy and operating procedures.
• Educates the skating public about the habits and attitudes of safe recreation, and encourages their cooperation and support through good public relations.
• Maintains a level of skating ability appropriate to the demands of skate guarding, required to fulfill any emergency procedure for any circumstance on the ice.
• Assists in the maintenance and care of equipment, facilities, and environment, providing a safe and sanitary condition (with a good and willing attitude).
• Attends and participates in all required clinics, workshops, and meetings.
• Informs the supervisor of any disciplinary problems
• Maintains rental skates in good working condition, replaces laces, and insoles.
• Instructs the public in the proper fit of skates, and assists customers with lacing skates.

Ice Technician:

• Operates and maintains ice resurfacer equipment.
• Performs minor maintenance on equipment and machinery of the ice arena.
• Assists in snow removal from entrances, exits, and walkways.
• Maintains the arena, including sweeping and mopping.