Summary
Overview
Work History
Education
Skills
Certification
Languages
Work Availability
Timeline
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Jasmine Brown

Jasmine Brown

Atlanta,GA

Summary

A dedicated and adaptable professional with comprehensive experience spanning warehouse operations, customer service, and shift management. Demonstrates proficiency in inventory management, order fulfillment, and logistics coordination, ensuring efficient warehouse functions. Skilled in delivering exceptional customer support across various communication channels, addressing inquiries, and resolving issues promptly. As a shift manager, adept at overseeing daily operations, leading teams, and ensuring adherence to company standards, fostering a productive and positive work environment.

This summary highlights the multifaceted expertise and adaptability across these roles, showcasing a well-rounded skill set suitable for dynamic work environments.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Warehouse Associate

Atl Airport
05.2022 - Current
  • Managed inventory of over 1,000 SKUs, achieving a 99.8% accuracy rate through regular cycle counts and barcode scanning.
  • Operated forklifts and pallet jacks to efficiently load and unload shipments, handling up to 50 pallets daily.
  • Processed and shipped an average of 300 orders per week, maintaining a 98% on-time delivery rate.
  • Collaborated with team members to streamline order picking processes, reducing average fulfillment time by 15%.
  • Assisted in receiving and inspecting incoming shipments, ensuring all items met quality standards.
  • Maintained a clean and organized warehouse environment, adhering to safety protocols and reducing workplace hazards.

Customer Service Representative

Adecco
03.2018 - 05.2022
  • Managed an average of 80+ customer interactions daily across phone, email, and live chat, maintaining a 95% customer satisfaction rating.
  • Resolved complex inquiries and complaints, achieving a 30% reduction in escalations to management.
  • Collaborated with cross-functional teams to streamline order processing, reducing average resolution time by 20%.
  • Utilized CRM software to track and manage customer interactions, ensuring data accuracy and consistency.
  • Assisted in the development of FAQs and knowledge base articles, improving self-service options for customers.

Shift Manager

The Big Chicken
06.2018 - 01.2019
  • Assisted in managing daily operations, including staff scheduling and inventory management.
  • Monitored food preparation and service to ensure quality standards were met.
  • Provided customer service support, resolving issues promptly and professionally.
  • Collaborated with management to implement promotional strategies, increasing sales by 15%.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.

Education

High School Diploma -

Newton County High
Covington, Ga
05-2016

Skills

  • Packaging and labeling
  • Attention to detail
  • Problem-solving
  • Team collaboration
  • Food Safety, Sanitation Compliance & Safety Compliance (OSHA)
  • Team Leadership & Staff Development
  • Inventory Management & Cost Control
  • Customer Service Excellence
  • Scheduling & Labor Optimization
  • Team Collaboration & Communication
  • Multichannel Support (Phone, Email, Chat)
  • Conflict Resolution & Problem Solving
  • Active Listening & Empathy
  • Time Management & Prioritization

Certification

ServSafe

Languages

English
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Warehouse Associate

Atl Airport
05.2022 - Current

Shift Manager

The Big Chicken
06.2018 - 01.2019

Customer Service Representative

Adecco
03.2018 - 05.2022

High School Diploma -

Newton County High

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Jasmine Brown