Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Cloud Technologies
Timeline
Generic

Thejasri Golla

Cleveland,OH

Summary

IT Professional with 6.3 years of experience as IT Analyst and Graduate Research Assistant with background in designing, implementing and monitoring effective IT systems. Strong skills in problem-solving, analytics, and team collaboration are highlighted. Notable impact includes streamlining processes and enhancing system performance for previous employers. Relying on depth of knowledge about IT infrastructure and excellent communication skills to drive business efficiency and productivity.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Data Analyst Intern

HST Global
Troy, MI
01.2025 - Current
  • Assisted in developing strategies for collecting, organizing, and storing large amounts of data efficiently.
  • Employed Python and R for data manipulation and analysis tasks.
  • Developed and implemented data models to support business decision-making.
  • Created visualizations using tools like Tableau and Power BI to communicate findings to non-technical stakeholders.
  • Maintained or updated business intelligence tools, databases or dashboards.
  • Created or reviewed technical design documentation to drive accuracy of reporting solutions.
  • Developed relationships with suppliers to ensure the best possible deals for customers.
  • Performed exploratory data analysis on large datasets to identify trends and outliers.
  • Developed data visualizations and dashboards to track business metrics using Tableau.
  • Created SQL queries to extract relevant information from relational databases for various projects.
  • Provided technical support for existing reports, dashboards or other tools.

Graduate Research Assistant

Cleveland State University Department Of B.G.E.S
Cleveland, OH
06.2023 - 12.2024
  • Participated in weekly lab meetings to discuss ongoing work within the lab group setting.
  • Interpreted results from experiments or surveys and identified potential implications for further study or applications in practice.
  • Analyzed qualitative and quantitative data using statistical software packages such as SPSS and SAS.
  • Prepared and presented reports on research progress to faculty members.
  • Supervised work of undergraduate researchers to help further studies.
  • Monitored timelines, revenue, and budgets to maintain project performance.
  • Provided briefings to leadership on accomplishments and project updates.
  • Managed laboratory teams and delegated tasks to complete experiments.
  • Conducted experiments properly by adhering to health, safety and environmental regulations.

Graduate Student Teaching Assistant

Cleveland State University
Cleveland, OH
01.2022 - 05.2023

Subject:

CIS 634 Object-Oriented Software Engineering.

CIS 530: Introduction to Database Systems and Procedures.

  • Provided guidance to students on academic issues such as test preparation, study skills and research methods.
  • Organized weekly review sessions prior to exams and quizzes.
  • Conducted office hours for student questions and concerns.
  • Prepared lecture materials, including slides, handouts, and other teaching aids.
  • Maintained accurate records of student attendance and grades.
  • Graded assignments, exams, and papers according to professor's instructions.
  • Attended department meetings to discuss curricular changes or updates.
  • Analyzed results from assessments to identify areas of improvement for individual students or entire classes.
  • Collaborated with faculty members on special projects related to teaching and learning initiatives.
  • Led discussion sections, tutorials or laboratory sections.
  • Tutored or mentored students in need of additional instruction

IT Analyst

Tata Consultancy Services
Chennai, Tamilnadu
02.2018 - 01.2021

Website: Petco.com

  • Work closely with all resolver groups to ensure timely resolution of all incidents.
  • Improve application stability and performance by observing patterns, recurring failures and/or issues, and advise application owners on permanent fixes accordingly.
  • In depth Functional knowledge of the application(s) supported and interdependencies. Online promotion creation and Monitoring.
  • Weekly status Report Review meeting with clients and TCS partners for the Issue faced and Resolution.
  • Monthly Client Meeting - performance Improvement in key areas and output and proactive actions by TCS.
  • Incident Management meeting - Incidents which are long pending and SLA cross over Incidents been discussed.
  • Worked in tools like Kibana, IBM Tealeaf, App Dynamics, Quick Build , Log Viewer.

L1 Technical Support Engineer

Tata Consultancy Services LTD
Chennai, Tamilnadu
11.2017 - 05.2020

Company Overview: Trent India Limited is a customized and big retail chain of India handling four groups like Star
Bazaar, TATA Star Bucks, Croma and Westside
Work closely with clients to establish problem specification and system designing
Optimizing Shopping cart experiences for Star bazaar
Identifying areas of System improvements by performing roadmap review and ensuring
Implementation of multiple MRP and OS hardening concepts.
Newsletter Subscription Design & Implementation
Redesigning of marketing event & Archive event pages
Worked on improving the Omni channel experience for customers
Worked on deployment and other application issues
Defect triaging and assigning to the team members & additionally help QA team for UAT
Prepared defect resolution plan to resolve more defect in a Sprint
Monitored the timelines and flagged potential issues to be addressed
Drafted comprehensive reports (RCA) for bugs & design flaws
Trent India Limited is a customized and big retail chain of India handling four groups like Star Bazaar, TATA Star Bucks,
Croma and Westside
Tools and Technologies: Akamai (CDN), AppDynamics, Kibana, New Relic,Sumologic, Tea Leaf, Quick Build, UC4, Splunk, Jenkins
Administered application stacks and executed performance tuning to optimize session performance by eliminating performance bottlenecks.
Ensured compliance with industry regulations regarding data privacy and security standards.
Designed and conducted hardware or software systems testing.
Provided exemplary helpdesk service and support to assist customers.

Education

Master of Science - Computer Science

Cleveland State University
Cleveland, OH
05-2023

Bachelor of Technology - Computer Science and Engineering

Annamacharya Institute of Technology And Sciences
Tirupati
04-2017

Skills

  • Strong Analytical skills
  • Business Development Skills
  • Excellent Interaction Skills
  • Strong Interpersonal skills
  • Excellent written and verbal skills
  • Effective cross-department communication
  • Point Of sales application -Core Java
  • Net beans (UI design)
  • Java /J2EE
  • MYSQL
  • DB2
  • Oracle Database
  • AppDynamics
  • New Relic
  • Kibana
  • Grafana
  • Log Viewer
  • Sumo Logic
  • Pager Duty
  • Quick Build
  • Tea Leaf
  • Incident Management - Service Now
  • Search Engine Optimization
  • Agile Methodologies
  • Management Center - Online Promotion Configuration
  • Developed Customized Automation tools in Java for Order Processing in Ecommerce
  • CRM - Customer Relationship management
  • Data visualization
  • Data modeling
  • Database management
  • Research methodology

Accomplishments

Received Best Teaching Assistant Award for the Year 2023 from the Department of Computer Science(CSU)

Data mining Final Project best Presentation award from Head of Business School (CSU).

Received excellence performer Rewards from Dean of Department for Presenting Seminar on Data comm net Fundamentals.

Beyond Excellence Award from TCS

Certification

  • Currently doing Python Programming from Intellipat
  • Core Java Certification
  • Matlab fundamentals Certification
  • Linux Basics and Shell Programming certification

Cloud Technologies

  • Google Cloud Platform (GCP)
  • Azure Cloud Services

Timeline

Data Analyst Intern

HST Global
01.2025 - Current

Graduate Research Assistant

Cleveland State University Department Of B.G.E.S
06.2023 - 12.2024

Graduate Student Teaching Assistant

Cleveland State University
01.2022 - 05.2023

IT Analyst

Tata Consultancy Services
02.2018 - 01.2021

L1 Technical Support Engineer

Tata Consultancy Services LTD
11.2017 - 05.2020

Master of Science - Computer Science

Cleveland State University

Bachelor of Technology - Computer Science and Engineering

Annamacharya Institute of Technology And Sciences
Thejasri Golla