Summary
Overview
Work History
Education
Skills
Languages
Timeline
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THEJI MUAMBA

Euless,USA

Summary

Dynamic leader and IT specialist with proven expertise in warehouse management and network infrastructure, notably at GXO Logistics. Excelled in enhancing operational efficiency and system reliability, achieving a 90% user satisfaction rate. Skilled in IT support, team supervision, and process improvement, demonstrating exceptional problem-solving and mentoring abilities.

Overview

8
8
years of professional experience

Work History

Acting Team Leader - Accessory/Receiving

GXO Logistics
Texas, USA
11.2023 - 02.2025
  • Managed inventory handling, shipment, and product storage, exceeding productivity and quality targets
  • Trained and mentored new hires, ensuring compliance with safety protocols
  • Optimized operational efficiency using RFID technology and warehouse management software
  • Operated material handling equipment, ensuring safe and efficient warehouse operations

Operator/Material Handler

GXO Logistics
Texas, USA
09.2022 - 11.2023
  • Moved inventory throughout the facility using material handling equipment
  • Verified order accuracy and managed product labeling and scanning
  • Assisted with packing, kitting, and counting to ensure order fulfillment

IT Network Technician

Congo Oil Energy Trading and Exploitation
Kinshasa, DRCongo
06.2018 - 05.2022
  • Designed and implemented network infrastructure, improving system reliability
  • Provided technical support for over 100 users, achieving 90% satisfaction
  • Developed and enforced IT policies and implemented solutions that saved 20% in costs

Lead IT Support & SLA Analyst

Independent National Electoral Commission, CENI / STIMPLUS
Kinshasa, DRCongo
02.2017 - 03.2018
  • Coordinated electoral kit distribution, ensuring timely voter registration
  • Delivered rapid technical support, resolving 99% of issues within 2 hours
  • Increased technician efficiency by 25% and reduced issue resolution time by 30%
  • Produced 20+ reports to optimize operations and inform strategic decisions

Education

Bachelor of Computer Science -

University of Kinshasa
DRCongo
01.2015

High School Diploma - Mathematics & Physics

College Saint Raphael
DRCongo
01.2009

Skills

  • IT Support & Troubleshooting
  • Warehouse Management Systems (WMS)
  • RFID Technology & Scanning Software
  • Network Infrastructure Management & Operations
  • Team Supervision & Mentoring
  • Inventory Management
  • Process Improvement
  • Work Planning & Task Delegation
  • Problem-Solving
  • Multitasking
  • Analytical Thinking
  • Coaching
  • Service level agreements
  • Technical support
  • Staff training

Languages

  • French, Native
  • Lingala, Advanced
  • English, Intermediate

Timeline

Acting Team Leader - Accessory/Receiving

GXO Logistics
11.2023 - 02.2025

Operator/Material Handler

GXO Logistics
09.2022 - 11.2023

IT Network Technician

Congo Oil Energy Trading and Exploitation
06.2018 - 05.2022

Lead IT Support & SLA Analyst

Independent National Electoral Commission, CENI / STIMPLUS
02.2017 - 03.2018

Bachelor of Computer Science -

University of Kinshasa

High School Diploma - Mathematics & Physics

College Saint Raphael
THEJI MUAMBA