Thejpaul Etwaroo
Hollis,NY
Summary
Accomplished Security Officer with a proven track record at Inter-Con Security, adept in CCTV surveillance and incident reporting. Demonstrates exceptional verbal communication and reliability, enhancing workplace safety and efficiency. Skilled in streamlining entry protocols and reducing false alarms, contributing to a safer environment.
Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally.
Reliable and observant with strong sense of responsibility and upbeat attitude. Understanding of safety protocols and emergency response procedures, combined with skills in surveillance and risk assessment. Dedicated to ensuring safe and secure environment.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Security Officer
Inter-Con Security
05.2024 - Current
- Monitored CCTV cameras and alarm systems for security breaches.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Managed access control systems to ensure only authorized personnel could enter restricted areas of the airport.
- Detected potential risks by performing meticulous document checks, verifying passenger credentials and travel documents for authenticity.
- Controlled situations resulting from security breaches by engaging and containing suspects until police or other security personnel arrived.
- Prevented unauthorized access to restricted areas by verifying identification credentials and maintaining vigilant surveillance.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Passionate about learning and committed to continual improvement.
- Maintained high standards of professionalism and customer service, resolving passenger concerns with empathy and patience.
- Enhanced public understanding of security procedures through clear and effective communication.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Maintained up-to-date knowledge of TSA regulations and guidelines, ensuring compliance in all procedures.
- Ensured accuracy in document verification, preventing unauthorized access to secure areas.
- Completed detailed reports documenting incidents, suspicious activities, or violations within the transportation facility.
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
- Supported law enforcement agencies during investigations involving airport security incidents or breaches.
- Maintained efficient flow of travelers through checkpoints by promptly and effectively performing necessary security procedures.
- Assisted in preventing unauthorized access to secure areas through vigilant monitoring and enforcement of access control measures.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
Loss Prevention Officer
Metro One Loss Prevention Services
08.2022 - 06.2023
- Monitored surveillance cameras and alarm systems to detect suspicious activity.
- Completed incident reports and activity logs for accurate, current records.
- Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
- Conducted daily store walk-throughs to identify potential security risks.
- Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.
- Provided support during internal investigations, gathering evidence and documenting incidents thoroughly.
- Prepared reports for clients and underwriters regarding property loss features and recommendations for improvement and future needs.
- Served as a key point of contact for staff members, addressing any loss prevention-related questions or concerns in a timely and professional manner.
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
- Observed video surveillance systems for prompt emergency response.
- Prevented unauthorized access to sensitive areas by maintaining strict key control procedures throughout the facility.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.
- Trained personnel on security best practices, protocols and procedures.
- Collaborated with management to develop comprehensive loss prevention training programs for staff members.
- Actively participated in weekly management meetings, providing insight on current loss prevention issues and recommending solutions where appropriate.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Minimized safety hazards, conducting regular premises inspections and coordinating necessary maintenance.
- Enhanced customer trust by resolving conflicts and addressing concerns related to security.
- Reduced false alarms by refining criteria for triggering security alerts, optimizing resource allocation.
- Proven ability to learn quickly and adapt to new situations.
Security Officer
ISSM Protective Services
11.2021 - 08.2022
- Monitored CCTV cameras and alarm systems for security breaches.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Reduced false alarm responses, accurately assessing and responding to security alerts.
- Monitored CCTV systems to quickly identify and respond to potential security breaches, enhancing overall safety.
- Streamlined visitor check-in processes, enhancing efficiency of entry protocols.
- Coordinated with local law enforcement during investigations, aiding in resolution of several critical incidents.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked and verified photo identification prior to granting facility access.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Examined doors, windows and gates to verify security.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice
New York, NY05-2021
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV surveillance
- Surveillance
- ID verification
- First aid certified
- Security camera monitoring
- Reliability
- Verbal and written communication
- Workplace safety
- Work ethic
Certification
- CPR/AED Certification
- NY Driver's License
- First Aid Certification
- Certificate of Fitness FDNY 2024
Timeline
Security Officer
Inter-Con Security
05.2024 - Current
Loss Prevention Officer
Metro One Loss Prevention Services
08.2022 - 06.2023
Security Officer
ISSM Protective Services
11.2021 - 08.2022
- CPR/AED Certification
- NY Driver's License
- First Aid Certification
- Certificate of Fitness FDNY 2024
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice
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