Ian Allison
North Little Rock,AR
Summary
Dedicated information technology industry professional with approximately 3 years of demonstrated hardware installation and troubleshooting experience as well as 3+ years of military experience with an honorable discharge. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Organized professional with superior work ethic and team player attitude. Exceptional quality control and inspection abilities. Commended for honesty, hard work and positive attitude. Comfortable standing for long periods of time and safely lifting heavy loads.
Overview
8
8
years of professional experience
Work History
Warehouse Worker
Ace Hardware
03.2022 - Current
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Investigated any reported problems regarding shipping errors or damages.
- Inspected damaged goods prior to disposal or return to vendor.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Operated scanners, computers, and other equipment to track orders.
- Collaborated closely with other departments on special projects as needed.
- Staged and sorted multiple types of products for loading.
IT Hardware Technician - Server Deployment Team
TekSystems | Amazon Web Services
03.2021 - 06.2021
- Moved server racks into position and ran Cat5 cabling and fiber optic cables for server racks.
- Performed loopback tests with a fiber optic loop to ensure no breaks in the Fiber Optic Cables.
- Ensured compatibility between software applications and hardware components.
- Assisted customers in resolving technical issues related to their hardware systems.
- Maintained an inventory of spare parts for quick repairs and replacements.
- Resolved network connectivity issues by troubleshooting cables, routers, switches and other networking devices.
- Troubleshot hardware problems by running diagnostic tests to identify the source of the issue.
NSA Signals Analyst
US Army
09.2020 - 02.2021
- Enhanced team capabilities by sharing expert knowledge of specialized software tools through training sessions and demonstrations.
- Advised leadership on emerging trends related to signals technology advancements, contributing valuable foresight to organizational planning efforts.
- Supported mission objectives by providing timely and accurate situational awareness through diligent monitoring of communication channels.
Clerk and IT Technician
US Army
09.2018 - 09.2020
- Installed desktops, laptops, printers, keyboards, and peripherals
- Answered phones in a courteous manner while providing excellent customer service.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Organized and maintained filing systems for confidential documents.
- Created memos, letters, emails, reports, presentations as requested by Command team.
- Ran Cat5 cabling and Ethernet cables as well as power cables for workstations and devices
- During a recent building move, set up IT hardware equipment and troubleshot connectivity issues
- Updated records with current personnel data and equipment.
- Entered data into computer systems accurately and efficiently.
- Trained new team members(up to 2 at once with a total of 6 over 1 year period) and handled record keeping duties.
Signal Intelligence Analyst
US Army
07.2017 - 04.2018
- Trained as a Signal Intelligence Analyst and performed in this capacity for several months
- 04/2018-09/2018 relocated and awaited new role in Hawaii.
Education
High School Diploma -
Conway Public High School
Conway, AR06.2017
No Degree - Signals Intelligence
US ARMY SIGINT
09-2019
Skills
- Hardware Repairs
- Cabling
- Harness preparation
- Equipment Deployment
- Safety Protocols
- Report preparation
- Equipment Troubleshooting
- Documentation
- Verbal communication
- Customer relations
- Detail oriented
- Problem-solving
Timeline
Warehouse Worker
Ace Hardware
03.2022 - Current
IT Hardware Technician - Server Deployment Team
TekSystems | Amazon Web Services
03.2021 - 06.2021
NSA Signals Analyst
US Army
09.2020 - 02.2021
Clerk and IT Technician
US Army
09.2018 - 09.2020
Signal Intelligence Analyst
US Army
07.2017 - 04.2018
High School Diploma -
Conway Public High School
No Degree - Signals Intelligence
US ARMY SIGINT
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